Driver Experience & Orientation Liaison

Werner Enterprises Inc; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Supplemental coverage

Job summary

Werner Enterprises, Inc. seeks a Driver Support Representative to ensure drivers have a positive, organized terminal experience, serving as a liaison for onboarding, travel, orientation, equipment assignment and directions.

Responsibilities include acting as primary contact during terminal visits, delivering orientation presentations, assigning tractors, educating drivers about equipment, and documenting driver interactions throughout the welcome experience.

Qualifications

• CDL preferred.
• High school graduate or equivalent experience.
• Three to five years transportation experience within the trucking industry preferred.
• One to two years of customer service experience preferred.

Responsibilities

• Serve as the primary contact and owner of all drivers as they navigate through the terminal visit.
• Deliver a welcome presentation in Driver Orientation as part of the Werner Welcome Experience; assist with each session to actively provide a visible resource to new drivers.
• Assign drivers to tractors and maintain driver tractor data in iSeries planning grid as well as maintain open trucks at the terminal.
• Educate drivers about the equipment and how to properly operate and maintain this equipment.
• Proactively reach out to drivers to confirm that their expectations are being met, and offer assistance if needed.
• Document all interaction with drivers, including issues and resolution, throughout the welcome experience.

Skills

Knowledge of Werner portfolio and busi

Ability to communicate, educate and ne

PC operations (iSeries, Excel, Word)

Strong decision-making skills

Education

High school graduate or equivalent experience

CDL preferred

Tools

iSeries

Excel

Word

Job description

Werner Enterprises, Inc. seeks a Driver Support Representative to ensure drivers have a positive, organized terminal experience, serving as a liaison for onboarding, travel, orientation, equipment assignment and directions.

Responsibilities include acting as primary contact during terminal visits, delivering orientation presentations, assigning tractors, educating drivers about equipment, and documenting driver interactions throughout the welcome experience.