Driver Support Representative

Werner Enterprises, Inc.; Fontana, Northern (CA, KY); Hybrid; USD 24,000 - 33,000; Full time

Job summary

Werner Enterprises, Inc. is seeking a Driver Support Representative to act as the primary driver liaison at the Fontana terminal. This onsite, full-time role handles onboarding, travel coordination, orientation scheduling, equipment assignment, and driver needs throughout visits.

The position requires strong communication, customer-service experience, and PC skills (iSeries, Excel, Word). CDL is preferred, with a pay range of $17.75–$23.67 per hour depending on experience.

Qualifications

• High school diploma or equivalent required.
• CDL is preferred but not mandatory.
• Proven customer service or driver-facing experience is valued.
• Strong communication and negotiation skills needed.

Responsibilities

• Serve as primary contact for drivers at the terminal.
• Lead Driver Orientation sessions and Werner Welcome Experience.
• Assign tractors and manage driver data in planning systems.
• Educate drivers on equipment operation and safety.
• Proactively address driver needs and follow up on issues.

Skills

Werner portfolio

Communication

PC skills

Decision making

Education

High school diploma

CDL preferred

Tools

iSeries

Excel

Word

Job description

## Driver Support RepresentativeApply: Onsite: Fontana, CA: Full time: Posted Today: JR23580The Driver Support Representative is responsible for ensuring that all drivers have a positive, organized, and thorough experience at the terminal. This position will serve as the driver’s liaison for all issues regarding on-boarding, travel, orientation schedule and material, equipment assignment and familiarization, terminal / facility directions, and any additional needs or issues. ESSENTIAL JOB FUNCTIONS The job functions listed below represent the essential job duties and responsibilities of the above-listed position. • Serve as the primary contact and owner of all drivers as they navigate through the terminal visit. • Deliver a welcome presentation in Driver Orientation as part of the Werner Welcome Experience; assist with each session to actively provide a visible resource to new drivers. • Assign drivers to tractors and maintain driver tractor data in iSeries planning grid as well as maintain open trucks at the terminal. • Educate drivers about the equipment and how to properly operate and maintain this equipment. • Proactively reach out to drivers to confirm that their expectations are being met, and offer assistance if needed. • Update all driver material/information as needed. • Document all interaction with drivers, including issues and resolution, throughout the welcome experience. • Perform other related duties as assigned by supervisory personnel. • Timely and regular attendance according to the scheduled shift as determined by supervisory personnel. KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Knowledge of Werner portfolio and business units. • Ability to communicate, educate and negotiate in a professional manner. • Ability to operate a PC, including iSeries, Excel, and Word. • Strong decision-making skills. EDUCATION AND EXPERIENCE • CDL preferred. • High school graduate or equivalent experience. • Three to five years transportation experience within the trucking industry preferred. • One to two years of customer service experience preferred. PHYSICAL REQUIREMENTS Seeing and hearing: Read documents, computer screen answer phones, 75-100 % communicate in person. Standing and walking. 0-24 % Climbing, stooping, squatting and kneeling. 0-24 % Dexterity: utilizing phone, typing, and writing. 50-74 % Lift in excess of 10 pounds. 0-24%The expected starting pay range for this position is $17.75 - $23.67 per hour. Offers determined based on experience, skills, and qualifications.