Drive-Thru Shift Leader: Operations & Guest Experience

soar-restaurants-sonic; Dothan (AL); On-site; USD 31,000 - 42,000; Full time

Job summary

Soar Restaurants Sonic in Dothan, AL is seeking an Assistant Manager to help lead drive-in operations and teams during shifts. This role supports daily guest service, staffing, and compliance with policies and standards.

The ideal candidate has restaurant or retail supervisory experience, strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment. Availability for nights, weekends, and holidays is required.

Qualifications

• Six months restaurant management experience or one year retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor and employment laws.
• Knowledge of health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead drive-in operations during shift for optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escalate guest issues/concerns during shift.
• Handle and properly escalate employee issues/concerns.
• Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards.
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

Skills

Leadership

Communication skills

Problem solving

Time management

Multi-tasking

Reading skills

Math skills

Verbal communication

Job description

Soar Restaurants Sonic in Dothan, AL is seeking an Assistant Manager to help lead drive-in operations and teams during shifts. This role supports daily guest service, staffing, and compliance with policies and standards.

The ideal candidate has restaurant or retail supervisory experience, strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment. Availability for nights, weekends, and holidays is required.