Drive Thru Operator

Steak 'n Shake Cookeville; Cookeville (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Harri in Cookeville, Tennessee, is seeking a drive-thru operator to serve guests quickly at the window and ensure accurate orders and payments.

You will manage the 7 steps to Drive-thru, maintain cleanliness, restock, and follow safety and policy standards while delivering friendly service.

Candidates should have basic reading/writing/math, good verbal skills, and be able to work shifts and handle guest concerns in a busy environment.

Qualifications

• Basic reading, writing and math skills.
• Ability to work shift schedules.
• Ability to market the menu.
• Ability to handle guest complaints.
• Maintains composure under stress.
• Works well with others.

Responsibilities

• Sell and service drive-thru guests within 3 minutes or less.
• Respect guest sensitivity and follow sanitation, safety and policy requirements.
• Operate cash register and handle payments.
• Restock and maintain cleanliness at the window and prep areas.
• Follow company procedures for cash handling and security.

Skills

Customer service

Cash handling

POS experience

Education

Basic literacy

Math skills

Tools

Cash register

POS system

Job description

General Purpose:

The drive thru operator is expected to sell to and service drive-thru guests and collect for each meal prior to serving it.

Essential (primary) Functions:

The primary responsibility of the drive-thru operator is to sell and service each drive-thru guest within 3 minutes or less by administering the 7 steps to Drive-thru while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, cash and company policy requirements.

Secondary Functions:

Any and all other tasks assigned

Essential Physical Requirements:

• Good vision, general and close
• Good hearing
• Manual Dexterity
• Standing, bending, stretching and walking throughout shift
• Push and pull heavy objects
• Lift and carry 30 pounds
• Maintain good personal hygiene/uniform

Essential social & Mental Requirements:

• Able to use computer register
• Basic reading, writing and math skills
• Retain verbal requests
• Good verbal skills
• Able to work shift work
• Retain menu item information
• Able to market the menu
• Able to handle guest complaints
• Works well with others
• Able to count change
• Maintain composure while under stress

We use eVerify to confirm U.S. Employment eligibility.

Compensation: To be discussed