Drive-Thru Assistant Manager: Lead, Train & Delight Guests

Sonic Drive-In; Chicago (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Sonic Drive-In Assistant Manager in Chicago, IL leads daily drive-in operations, trains crew members, and supports the General Manager to deliver quality food and a safe, friendly guest experience. Responsibilities include staffing, inventory control, opening/closing duties, customer service excellence, and coaching teams to meet operational standards while maintaining Sonic’s brand and core values.

Expect irregular hours, weekend shifts and a fast-paced environment that rewards leadership,

Qualifications

• Minimum of six months of restaurant management experience (QSR) or one year entry level retail management experience required.
• Ability to work irregular hours, nights, weekends and holidays.
• General knowledge and understanding of the restaurant industry or retail operations required.
• Effective communication skills; basic math, reading and computer skills.
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems.
• Willingness to abide by the appearance, uniform and hygiene standards at SONIC

Responsibilities

• Manages, trains, monitors and coaches Team / Crew Members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance of the drive-in restaurant employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Monitors and makes appropriate adjustments to staffing levels, inventory levels and food cost control
• Completes weekly inventory as needed
• Assists in administrative duties including maintaining files, records and all required documentation
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
• Immediately and respectfully responds to guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints.

Skills

Strong leadership

Effective communication

Multi-tasking

Team player

Job description

Sonic Drive-In Assistant Manager in Chicago, IL leads daily drive-in operations, trains crew members, and supports the General Manager to deliver quality food and a safe, friendly guest experience. Responsibilities include staffing, inventory control, opening/closing duties, customer service excellence, and coaching teams to meet operational standards while maintaining Sonic’s brand and core values.

Expect irregular hours, weekend shifts and a fast-paced environment that rewards leadership,