Overnight Team Lead, Community Response

DoorDash; Tempe (AZ); On-site; USD 72,000 - 96,000; Full time

Benefits offered by this job

Premium healthcare

Wellness reimbursement

Paid parental leave

Job summary

DoorDash is seeking a Team Lead for its Community Response team in Tempe. You will directly manage a group of agents handling safety incidents, focusing on quality care for consumers, dashers, and merchants.

The role emphasizes leadership, empathy, and fast decision-making to mitigate risks and maintain service quality. The position requires coordinating with cross-functional partners, conducting in-person 1:1 meetings, and being physically present near the Tempe office.

Qualifications

• 2+ years of people management experience.
• Leadership and target-setting abilities.
• Data-driven decision making and dashboard interpretation.
• Operational mindset with rapid hypothesis testing to solve problems.
• Ownership mindset with continuous improvement.

Responsibilities

• Lead a team to achieve customer success KPIs.
• Host weekly 1-on-1s and team meetings; provide real-time feedback.
• Manage team goals and report performance to stakeholders.
• Coordinate daily workflow; adjust resources to meet SLAs.
• Create, distribute, and present performance reports to identify trends.

Skills

People management

Leadership

Data analysis

Salesforce

Excel

Cross-functional collaboration

Problem solving

Tools

Salesforce

Chartio

Excel

Google Sheets

Job description

DoorDash is seeking a Team Lead for its Community Response team in Tempe. You will directly manage a group of agents handling safety incidents, focusing on quality care for consumers, dashers, and merchants.

The role emphasizes leadership, empathy, and fast decision-making to mitigate risks and maintain service quality. The position requires coordinating with cross-functional partners, conducting in-person 1:1 meetings, and being physically present near the Tempe office.