Drive-In GM: Lead Team, Elevate Service

Sonic-Drive--in; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

SONIC Drive-In is seeking a General Manager in Austin, TX to lead a diverse team, drive service excellence, and manage daily operations. You will train and supervise Crew, Carhops and skaters, ensure safety and quality, and handle scheduling, inventory and payroll with a focus on guest satisfaction.

The role requires strong leadership, regulatory knowledge, and the ability to develop action plans to improve financial and sales performance.

Qualifications

• Minimum of two years restaurant management experience (QSR preferred).
• Experience running shifts without supervision.
• Knowledge of federal and state labor laws as well as local health and sanitation regulations.
• Leadership, verbal and written communication skills.

Responsibilities

• Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops.
• Directs and assigns drive-in restaurant employees to meet service standards.
• Adheres to and enforces employee handbook, policies and practices.
• Performs restaurant opening and/or closing duties.
• Prepares employee work schedules and adjusts staffing levels.
• Monitors inventory and places orders within cost controls.
• Completes payroll and employment records.
• Resolves guest requests promptly and reports complaints to supervisors.
• Interview and hire restaurant staff to achieve proper staffing levels.
• Develop and implement a marketing plan.

Skills

Leadership

Staff management

Communication skills

Training & coaching

Scheduling & payroll

Problem solving

Recruiting & interviewing

Customer service focus

Education

High school diploma or equivalent

Advanced studies in business/restaurant management preferred

Job description

SONIC Drive-In is seeking a General Manager in Austin, TX to lead a diverse team, drive service excellence, and manage daily operations. You will train and supervise Crew, Carhops and skaters, ensure safety and quality, and handle scheduling, inventory and payroll with a focus on guest satisfaction.

The role requires strong leadership, regulatory knowledge, and the ability to develop action plans to improve financial and sales performance.