Drive-In General Manager: Lead Ops & Guest Experience

guernseysonic; St. Albans (WV); On-site; USD 55,000 - 75,000; Full time

Job summary

SONIC Drive-In in West Virginia seeks a General Manager to lead operations and staff at the drive-in, delivering a top guest experience. You will recruit, train, and manage a team, control labor and inventory, and ensure safety and quality standards across all shifts.

Strong leadership, communication, and cost-control skills are essential. This senior role requires overseeing opening/closing duties, customer issue resolution, and regular reporting while ensuring compliance with company policies

Qualifications

• Education: High school diploma or equivalent; preferred advanced studies in business/restaurant management.
• Experience: At least three years of restaurant management experience (QSR preferred); experience running a restaurant shift without supervision; experience recruiting, interviewing, hiring, and managing employees.
• Knowledge/Skills: Knowledge of labor laws, health and safety regulations; basic computer, math, accounting, reading; effective verbal and written communication; problem-solving, time-management, leadership, conflict-resolution.

Responsibilities

• Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, and terminate staff.
• Manage staff compensation levels pursuant to company guidelines.
• Supervise drive-in operations to provide an optimal guest experience.
• Handle opening/closing duties; resolve guest and employee issues.
• Plan, forecast, and control labor, food, paper, and inventory to maximize cost-control and efficiency.
• Lead team meetings; maintain records and prepare reports.
• Develop and manage local marketing and business performance action plans.
• Ensure maintenance of drive-in and equipment; supervise vendor performance.

Skills

Leadership

Multi-tasking

Decision-making

Time management

Conflict resolution

Verbal communication

Written communication

Problem-solving

Education

High school diploma or equivalent

Job description

SONIC Drive-In in West Virginia seeks a General Manager to lead operations and staff at the drive-in, delivering a top guest experience. You will recruit, train, and manage a team, control labor and inventory, and ensure safety and quality standards across all shifts.

Strong leadership, communication, and cost-control skills are essential. This senior role requires overseeing opening/closing duties, customer issue resolution, and regular reporting while ensuring compliance with company policies