Drive-In Assistant Manager: Lead Team & Guest Experience

Sonic Drive-In; Vancouver (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

SONIC Drive-In is seeking an Assistant Manager to support the General Manager in running a high-volume drive-in restaurant. You will train and coach team members, manage daily operations, and ensure quality service in a clean, safe environment.

The role requires leading shifts, handling scheduling, inventory, and cost controls while upholding SONIC policies. Strong leadership and guest service are essential to succeed in this position.

Qualifications

• Minimum of six months of restaurant management experience (QSR) or one year entry level retail management experience required. Experience running shifts without supervision
• Ability to work irregular hours, nights, weekends and holidays
• General knowledge and understanding of the restaurant industry or retail operations required
• Effective communication skills; basic math, reading and computer skills
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• Willingness to abide by the appearance, uniform and hygiene standards at SONIC

Responsibilities

• Manages, trains, monitors and coaches Team / Crew Members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance of the drive-in restaurant employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Monitors and makes appropriate adjustments to staffing levels, inventory levels and food cost control
• Completes weekly inventory as needed
• Assists in administrative duties including maintaining files, records and all required documentation
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
• Immediately and respectfully responds to guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints.

Skills

Irregular hours

Restaurant industry knowledge

Team management

Communication skills

Multi-tasking

Autonomy

Appearance standards

Job description

SONIC Drive-In is seeking an Assistant Manager to support the General Manager in running a high-volume drive-in restaurant. You will train and coach team members, manage daily operations, and ensure quality service in a clean, safe environment.

The role requires leading shifts, handling scheduling, inventory, and cost controls while upholding SONIC policies. Strong leadership and guest service are essential to succeed in this position.