Drayage Operations Support Specialist

NFI; Long Beach (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

NFI Port Services is seeking a Drayage Operations Support Specialist to maintain data integrity across all drayage systems and processes. You will support implementation, earnestly updating AR/AP rate data and training operators to use systems effectively.

The role requires deep knowledge of port drayage operations, strong communication, and the ability to work independently, with flexibility for extended hours as needed. This position reports to the Sr Operations Support Manager.

Qualifications

• Minimum five years in transportation, preferably in a port or rail drayage environment.
• Proficient in Microsoft Office; experience with TMS/Trinium is a plus.
• Strong communication and interpersonal skills with ability to influence at all levels.

Responsibilities

• Learn the Trinium system and deepen understanding of drayage processes.
• Ensure accuracy in AR/AP rate information and system updates.
• Develop and deliver operator training on systems tools and processes.

Skills

Active listening

Independent work

Flexibility

Tools

Microsoft Office

Trinium

TMS

Job description

Overview

Drayage Operations Support Specialist is responsible for maintaining, supporting, and ensuring data integrity within all NFI Port Services Drayage systems and processes, both internal and external. This role ensures that NFI Port Services meets all business requirements while providing value‑add efficiencies. The position supports Drayage related systems, functions, and processes across the organization and reports to the Sr Operations Support Manager.

Responsibilities

• In‑depth learning of the working and processes of the Trinium system.
• Responsibility for accuracy in system setup and updates of AR/AP rate information.
• Learning manual and upload processes.
• Responsibility for accuracy in system setup and updates of customer, carrier, and consignee information.
• Timely response and completion of Ops Support ticket submissions and Ops Box (email).
• Timely responses to requests for system and project updates.
• Learn and understand how Trinium processes affect one another.
• Deliver coaching and training for operator users, as needed, on systems tools and processes.
• Maintain and ensure Drayage processes are utilized uniformly across the drayage division.
• Future opportunity to lead and develop operational support team members.

Qualifications

• At least five years’ experience in transportation, preferably in a port or rail drayage environment.
• Proficient in all aspects of Microsoft Office; TMS/Trinium experience is a plus.
• Respectfully expresses opinions, supports difficult decisions, and delivers communications (verbal and written) that convey a clear understanding of the audience’s needs.
• Experience preparing and delivering training and coaching to operators.
• Results‑focused with a desire for continuous improvement.
• Excellent listening skills with the ability to interact and influence individuals at all organizational levels.
• Proactive and able to work independently.
• Ability and availability to work extended hours, including nights, weekends, and potentially holidays as needed.

Equal Opportunity Employer / Protected Veterans / Individuals With Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose that information to individuals who do not otherwise have access, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)

LA County applicants: The company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center
PC-94405