Senior Dispatcher

Integratedcooling; Long Beach (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K plan

Bonus

Vacation

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Hight Logistics is seeking a Senior Dispatcher to join our team in Long Beach, CA. The role coordinates dispatch for Licensed Motor Carriers and drivers, ensuring timely data entry into the TMS and effective communication across dispatch and CSR teams.

The successful candidate will manage container movements, work with ports, and optimize revenue by timely equipment returns. Prior experience with ocean containers and PortPro software is preferred.

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills.
• Strong analytical and problem-solving skills.
• Ability to independently prioritize tasks.
• Ability to function well in a high-paced environment.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Work with LA and Long Beach Ports to make appointments for container pick-ups and delivery.
• Communicate with Customers, Potential Customers, Customs Brokers, Forwarders, and Terminal Contacts, and other Core Carriers.
• Monitor the location of the fleet using system tracking or calling drivers for check calls.
• Manage equipment, including chassis and containers.
• Collaborating with management to modify activities to accommodate customer needs.
• Maintain proper records and ensure information is executed correctly and on time.
• Communicate / update Manager / CSR’s on daily progress, challenges, changes, issues, and all other matters; to include, daily/shift turn over; sending daily rollover/recap report.
• Work in a team environment
• Other duties as assigned
• Provide coaching and guidance to Dispatch team members

Skills

Verbal & written communication

Organization

Time management

Analytical thinking

Prioritization

Fast-paced environment

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hight Logistics is seeking a Senior Dispatcher to join our team. We are a mid-sized logistics company specializing in port drayage with an emphasis on sustainability with EV trucking.

Who you are

A proactive, bilingual (English/Spanish) Dispatcher experienced with dispatching ocean containers and experience with PortPro software.

We offer a generous benefits package with 401K safe harbor plan, bonus, vacation, medical, dental, vision and life insurance.

Job Summary

This is an exclusive employment arrangement working for Hight Logistics and / or its subsidiaries. The Dispatcher is responsible for dispatching (Licensed Motor Carriers (LMC’s), employee Drivers, and/or other outside Motor Carriers) and ensure that data is timely & accurately entered into company's TMS. Maintain communication with fellow Dispatchers and CSR teams to verify and resolve customer and/or shipper customer service issues. Monitor containers to avoid per diem by ensuring that all equipment is returned to the port accordingly to minimize any loss of revenue.

Duties/Responsibilities

• Work with the LA and Long Beach Ports to make appointments for container pick-ups and delivery.
• Communicate with Customers, Potential Customers, Customs Brokers, Forwarders , and Terminal Contacts, and other Core Carriers.
• Monitor the location of the fleet using system tracking or calling drivers for check calls.
• Manage equipment, including chassis and containers.
• Collaborating with management to modify activities to accommodate customer needs.
• Maintain proper records and ensure information is executed correctly and on time.
• Communicate / update Manager / CSR’s on daily progress, challenges, changes, issues, and all other matters; to include, daily/shift turn over; sending daily rollover/recap report.
• Work in a team environment
• Other duties as assigned
• Provide coaching and guidance to Dispatch team members

Required Skills/Abilities

• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills.
• Strong analytical and problem-solving skills.
• Ability to independently prioritize tasks.
• Ability to function well in a high-paced environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience

High school diploma or equivalent.

At least two years related experience preferred.

Supervisory experience in the transportation industry preferred

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.