Carrier Relations & Growth Manager

University of Delaware; Chicago, Northern (IL, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Spot Freight, Inc. is seeking a Carrier Account Manager to build strong relationships with carriers, negotiate freight rates and terms, and deliver exceptional service to grow the business from its Chicago base.

The role focuses on carrier management, negotiation, and ensuring timely shipments, with a strong emphasis on achieving monthly KPIs and customer satisfaction. This is an onsite position in Chicago with potential for overtime and growth opportunities.

Qualifications

• 2+ years of Sales and Customer Service experience required.
• Knowledge in the logistics industry preferred.

Responsibilities

• BUSINESS DEVELOPMENT: Procure, negotiate, and secure carriers to move freight and meet client needs.
• CUSTOMER GROWTH: Provide consistent service levels to carriers and internal customers to grow the pipeline.
• RELATIONSHIPS: Develop and grow carrier relationships through lead generation, cold-calling, and referrals.
• FREIGHT OPERATIONS: Analyze carriers and freight market to meet customer needs.
• RESULTS: Achieve and exceed monthly sales margin expectations and ensure KPIs are met.
• COMMUNICATION: Proactively communicate with carriers and sales teams to fulfill commitments and resolve issues.

Skills

Sales & Customer Service

Fast-paced environment

Organizational skills

Adaptability

Decision-making & problem-solving

Job description

Spot Freight, Inc. is seeking a Carrier Account Manager to build strong relationships with carriers, negotiate freight rates and terms, and deliver exceptional service to grow the business from its Chicago base.

The role focuses on carrier management, negotiation, and ensuring timely shipments, with a strong emphasis on achieving monthly KPIs and customer satisfaction. This is an onsite position in Chicago with potential for overtime and growth opportunities.