Draws Coordinator

Merchants Mortgage & Trust Corporation; Englewood (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick & PH

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Job summary

Merchants Mortgage & Trust Corporation (MMTC) is seeking an entry-level Draws Coordinator to support the Draws Department in processing construction loan disbursements and related documentation. The role involves intake, review of draw packages, and timely communication with borrowers and contractors.

You will work with inspection reviews and disbursement staff to ensure accurate, timely fund releases and maintain organized, audit-ready records within MMTC’s loan servicing system.

Qualifications

• High school diploma or equivalent required; college coursework in finance, business, or related field a plus.
• Experience in mortgage servicing or customer service is a plus but not required.
• Proficiency with cloud-based loan servicing systems and document management tools is valued.

Responsibilities

• Process incoming draw requests: intake, documentation review, and data entry into cloud-based loan servicing systems
• Communicate with borrowers and contractors by phone and email regarding draw status and documentation
• Review and organize draw packages, inspection reports, lien waivers, and related documents
• Track multiple loans and draw requests across a shared queue and prioritize by deadline
• Coordinate with inspection reviewers and disbursement staff to move draws through approval pipeline
• Maintain audit-ready records within the loan servicing system
• Escalate exceptions or delays to senior Draws staff as needed

Skills

Verbal & written communication

Multi-tasking

Customer-service orientation

Basic computer proficiency

Education

High school diploma

Finance/Business coursework

Tools

Office 365

Adobe Acrobat Pro

Job description

Draws Coordinator (Entry-Level)

Department: Draws — Merchants Mortgage & Trust Corporation (MMTC)

Location: Denver (DTC), CO | Tampa, FL |

Schedule: In-office 3 days/week minimum; 5 days/week preferred

Status: Full-Time

About The Role

MMTC is a commercial-purpose-only lender specializing in fix-and-flip, multi-family, and ground-up construction financing. The Draws Department manages construction and rehab loan disbursements across MMTC's portfolio, ensuring accurate, timely fund releases tied to project progress and inspection results. This entry-level role supports the department's core draw processing and borrower-service functions, working alongside inspection review and draw disbursement staff. It's an opportunity to build a foundation in construction loan servicing within a growing department central to the company's Draws Management initiative.

Job Responsibilities

• Process incoming draw requests: intake, documentation review, and data entry into cloud-based loan servicing systems
• Communicate directly with borrowers and contractors by phone and email in a professional, customer service-focused manner regarding draw status, required documentation, and disbursement timing
• Review and organize draw packages, inspection reports, lien waivers, and related documents (PDF/Adobe Pro, Office 365)
• Track multiple loans and draw requests simultaneously across a shared queue, prioritizing by deadline and loan status
• Coordinate with inspection reviewers and disbursement staff to keep draws moving through the approval pipeline
• Maintain accurate, audit-ready records within the loan origination/servicing system
• Escalate exceptions, delays, or borrower disputes to senior Draws staff as needed

Required Skills & Qualifications

• Basic computer proficiency; comfortable operating in a cloud-based environment across browser- and app-based platforms and multiple OS types
• Working knowledge of Office 365 and Adobe Acrobat Pro
• Strong multi-tasking ability — comfortable managing a high-volume queue of concurrent loan files
• Excellent verbal and written communication skills with customer-service orientation
• Must be available to work in-office as required by management, such as a minimum of 3 days per week (5 preferred)
• High school diploma or equivalent required; college coursework in finance, business, or a related field a plus
• Prior experience in mortgage servicing, construction lending, or customer service preferred but not required
• Must be legally authorized to work in the United States.
• Background check and credit review required as a condition of employment.

What Success Looks Like

• Draws are processed accurately and within department turnaround targets
• Borrowers and contractors receive clear, timely, professional communication
• Documentation is complete, well-organized, and audit-ready
• Able to ramp up on multiple loan files without dropping deadlines

Equal Opportunity Employer

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability