Draws Coordinator

Merchants Mortgage & Trust Corporation; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick & P

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Job summary

Merchants Mortgage & Trust Corporation (MMTC) seeks an entry-level Draws Coordinator to join the Draws Department in Denver or Tampa. The role focuses on processing construction loan draws, coordinating with inspectors, borrowers, and contractors, and ensuring timely fund disbursements tied to project progress.

In-office schedule required, minimum 3 days per week (5 preferred). This position builds a foundation in loan servicing within a growing team that values accuracy and customer service.

Qualifications

• Entry-level role in draws processing and borrower services.
• Familiarity with mortgage servicing or construction lending is a plus.
• Must be legally authorized to work in the United States.
• Background check and credit review required.

Responsibilities

• Process incoming draw requests and data entry.
• Communicate with borrowers and contractors by phone and email.
• Review and organize draw packages and lien waivers.
• Track multiple loans and draw requests in a shared queue.
• Coordinate with inspection reviewers and disbursement staff.
• Maintain audit-ready records in the servicing system.
• Escalate exceptions to senior staff.

Skills

Customer service

Communication

Multitasking

In-office availability

Basic computer skills

Education

High School Diploma

Finance or business coursework

Tools

Office 365

Adobe Acrobat Pro

Job description

Draws Coordinator (Entry-Level)

Department: Draws — Merchants Mortgage & Trust Corporation (MMTC)

Location: Denver (DTC), CO | Tampa, FL |

Schedule: In-office 3 days/week minimum; 5 days/week preferred

Status: Full-Time

About the Role

MMTC is a commercial-purpose-only lender specializing in fix-and-flip, multi-family, and ground-up construction financing. The Draws Department manages construction and rehab loan disbursements across MMTC's portfolio, ensuring accurate, timely fund releases tied to project progress and inspection results.

This entry-level role supports the department's core draw processing and borrower-service functions, working alongside inspection review and draw disbursement staff. It's an opportunity to build a foundation in construction loan servicing within a growing department central to the company's Draws Management initiative.

Job Responsibilities

• Process incoming draw requests: intake, documentation review, and data entry into cloud-based loan servicing systems
• Communicate directly with borrowers and contractors by phone and email in a professional, customer service-focused manner regarding draw status, required documentation, and disbursement timing
• Review and organize draw packages, inspection reports, lien waivers, and related documents (PDF/Adobe Pro, Office 365)
• Track multiple loans and draw requests simultaneously across a shared queue, prioritizing by deadline and loan status
• Coordinate with inspection reviewers and disbursement staff to keep draws moving through the approval pipeline
• Maintain accurate, audit-ready records within the loan origination/servicing system
• Escalate exceptions, delays, or borrower disputes to senior Draws staff as needed

Required Skills & Qualifications

• Basic computer proficiency; comfortable operating in a cloud-based environment across browser- and app-based platforms and multiple OS types
• Working knowledge of Office 365 and Adobe Acrobat Pro
• Strong multi-tasking ability — comfortable managing a high-volume queue of concurrent loan files
• Excellent verbal and written communication skills with customer-service orientation
• Must be available to work in-office as required by management, such as a minimum of 3 days per week (5 preferred)
• High school diploma or equivalent required; college coursework in finance, business, or a related field a plus
• Prior experience in mortgage servicing, construction lending, or customer service preferred but not required
• Must be legally authorized to work in the United States.
• Background check and credit review required as a condition of employment.

What Success Looks Like

• Draws are processed accurately and within department turnaround targets
• Borrowers and contractors receive clear, timely, professional communication
• Documentation is complete, well-organized, and audit-ready
• Able to ramp up on multiple loan files without dropping deadlines

Equal Opportunity Employer

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability