Drains Service Technician

Black Diamond Experts; Jerome (ID); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Weekly pay

401(k) with company match

Paid time off

Job summary

Magic Electric, Plumbing, Heating and Air is seeking a Drains Service Technician in Jerome, ID. You will diagnose and fix drainage issues for homes and businesses, using cable systems and hydro-jetting.

Customer service is a core part of the role, with emphasis on safety and professionalism on each job site. The role involves field-based work with travel to residential and commercial sites, maintaining schedules with dispatch, and providing clear estimates.

Qualifications

• High school diploma or equivalent required.
• Completion of plumbing-related training preferred.
• 1-3 years of drain cleaning or plumbing service experience required.

Responsibilities

• Perform drain cleaning using cable machines, hydro-jetting and tools.
• Diagnose and resolve blockages, backups and slow drains.
• Provide upfront pricing and obtain customer approval before starting work.
• Document notes, photos and parts used for each job.
• Educate customers on preventive maintenance and drain care.

Skills

Mechanical aptitude

Problem solving

Communication

Customer service

Time management

Education

High school diploma

Plumbing-related training

Job description

Drains Service Technician# Drains Service TechnicianMagic Electric, Plumbing, Heating and Air (Twin Falls) - JEROME, ID 83338## OverviewPosition TypeFull TimeTravel PercentageUp to 25%## DescriptionMAGIC ELECTRIC, PLUMBING, HEATING AND AIRHere at Magic Electric, Plumbing, Heating and Air our passion is providing an honest, team oriented, and FUN environment. We are a growing company because we believe technical skills can be taught but a persons attitude, character and integrity is what matters most! Our team commits themselves to giving our customers exceptional workmanship, extraordinary service, and professional integrity every day. We strive for 5 star service with our customers and recognize that great service starts with employees that love their career. At Magic, our employees come to work every day knowing they are surrounding themselves with teammates who push them to be their best. People often come to us looking for a job but stay with us because they find a fulfilling career, room to grow, and opportunities to excel.Position SummaryAs a Drains Service Technician, you'll be the person homeowners and business owners call when something's not working right. You'll show up ready to figure out the problem and take care of it, start to finish. Customer service is a big part of the job, not just the technical work, and how you treat people matters just as much as the fix itself. We build our name in this community one job at a time, in a career with real stability and room to grow.Key Responsibilities • Perform drain cleaning services using cable machines, hydro-jetting, and other industry tools • Diagnose and resolve issues like blockages, backups, and slow drains • Provide upfront pricing and estimates, and get customer approval before starting work • Document notes, photos, and parts used for each job • Educate customers on preventive maintenance and proper drain care • Work with dispatch, customer service, and other technicians to keep jobs on schedule • Follow safety protocols, company policies, and local plumbing codesWe Offer • Weekly pay with incentives and bonuses • 401(k) retirement with company match • Holiday pay, vacation pay, & paid time off • Company events & parties • Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance## QualificationsRequirementsEducation • High school diploma or equivalent required • Completion of plumbing-related training preferredExperience • 1-3 years of experience in drain cleaning or plumbing service requiredLicenses/Certifications • Valid driver's license with clean driving record requiredKnowledge, Skills, and Abilities • Strong mechanical aptitude and problem-solving skills • Excellent communication and customer service skills • Ability to work independently and manage time effectivelyPhysical Demands and Conditions • Ability to work in confined spaces, outdoors, and in varying weather conditions • Lifting up to 75 lbs, bending, kneeling, and operating heavy equipmentWork Environment/Travel • Field-based role requiring frequent travel to residential and commercial job sites • May require evening, weekend, or on-call shiftsAbility to pass background check and drug screening