Drains Service Technician

We Care Plumbing, Heating & Air; San Marcos (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Weekly pay with incentives and bonuses

401(k) retirement with company match

Holiday pay, vacation pay, & paid time

Company events & parties

Health benefits including medical, ...

Job summary

We Care Plumbing, Heating & Air is seeking a Drains Service Technician in California to diagnose and repair drains from start to finish. You will perform drain cleaning using cable machines and hydro-jetting, provide upfront pricing, and document each job with notes and photos.

Customer service is a core part of the role, with teamwork across dispatch and other technicians. The ideal candidate has 1–3 years of drain cleaning or plumbing service experience, strong mechanical aptitude, and the

Qualifications

• Strong mechanical aptitude and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively.

Responsibilities

• Perform drain cleaning services using cable machines, hydro-jetting, and other industry tools.
• Diagnose and resolve issues like blockages, backups, and slow drains.
• Provide upfront pricing and estimates, and get customer approval before starting work.
• Document notes, photos, and parts used for each job.
• Educate customers on preventive maintenance and proper drain care.
• Work with dispatch, customer service, and other technicians to keep jobs on schedule.
• Follow safety protocols, company policies, and local plumbing codes.

Skills

Mechanical aptitude

Problem solving

Communication skills

Customer service

Time management

Education

High school diploma or equivalent

Plumbing-related training

Job description

Position SummaryAs a Drains Service Technician, you'll be the person homeowners and business owners call whensomething's not working right. You'll show up ready to figure out the problem and take care of it,start to finish. Customer service is a big part of the job, not just the technical work, and how youtreat people matters just as much as the fix itself. We build our name in this community one jobat a time, in a career with real stability and room to grow.Key Responsibilities• Perform drain cleaning services using cable machines, hydro-jetting, and other industry tools• Diagnose and resolve issues like blockages, backups, and slow drains• Provide upfront pricing and estimates, and get customer approval before starting work• Document notes, photos, and parts used for each job• Educate customers on preventive maintenance and proper drain care• Work with dispatch, customer service, and other technicians to keep jobs on schedule• Follow safety protocols, company policies, and local plumbing codesWe Offer• Weekly pay with incentives and bonuses• 401(k) retirement with company match• Holiday pay, vacation pay, & paid time off• Company events & parties• Health benefits including medical, dental, vision, life insurance, & long and short-termdisability insuranceEducation• High school diploma or equivalent required• Completion of plumbing-related training preferredExperience• 1-3 years of experience in drain cleaning or plumbing service requiredLicenses/Certifications• Valid driver's license with clean driving record requiredKnowledge, Skills, and Abilities• Strong mechanical aptitude and problem-solving skills• Excellent communication and customer service skills• Ability to work independently and manage time effectivelyPhysical Demands and Conditions• Ability to work in confined spaces, outdoors, and in varying weather conditions• Lifting up to 75 lbs, bending, kneeling, and operating heavy equipmentWork Environment/Travel• Field-based role requiring frequent travel to residential and commercial job sites• May require evening, weekend, or on-call shiftsAbility to pass background check and drug screening