Drain Cleaning Technician

Sila; Lansdowne (Delaware County); On-site; USD 42,000 - 64,000; Full time

Job summary

Delco Storm & Sewer Services in Lansdowne, PA is expanding its interior plumbing division and seeking a seasoned Drain Cleaning Technician to lead residential and commercial service calls.

With 5+ years in sewer and drain cleaning, replacement and sales, you will diagnose problems, perform cleaning, jetting, and camera work, and communicate clear solutions to customers while driving upsell opportunities.

Qualifications

• 5+ years in sewer and drain cleaning, replacement, and sales experience.
• Working knowledge of septic, sewer, drain systems, and underground piping.
• High integrity with strong communication skills.

Responsibilities

• Complete all drain cleaning, jetting, and cable work related to in-home service calls.
• Provide camera service for mainline stoppages.
• Describe diagnosed problems to customers and provide solutions.
• Engage with customers professionally to communicate drain issues and recommended solutions to generate sales opportunities.
• Obtain agreement for services before performing work.
• Identify opportunities to upsell additional services or products to customers.
• Strive to exceed customer expectations by delivering exceptional service and resolving concerns promptly.
• Maintain truck inventory of parts and restock to minimum levels.
• Perform basic drain cleaning with various machines.
• Remove and reset a toilet and a P-trap.
• Operate equipment safely and wear PPE.
• Communicate with customers, office staff, and co-workers.
• Provide solutions to sewer and drain problems.
• Participate in staff meetings and training.

Skills

Drain cleaning expertise

Sales experience

Customer communication

Tools

ServiceTitan

Job description

Delco Storm & Sewer Services - Drain Cleaning Technician

Lansdowne, PA

Join a Team That’s Been Getting It Right for Over 40 Years

Delco Storm & Sewer Services is Delaware County’s trusted name for underground utility work, stormwater systems, and full‑service plumbing. We’re expanding our interior plumbing division and seeking a seasoned Drain Cleaning Technician to lead the charge in residential and commercial service calls.

Job Responsibilities

• Complete all drain cleaning, jetting, and cable work related to in‑home service calls.
• Provide camera service for mainline stoppages.
• Describe diagnosed problems to customers and provide solutions.
• Engage with customers in a professional and courteous manner, effectively communicating drain issues and recommended solutions to generate sales opportunities by explaining the features and benefits of each solution.
• Obtain agreement for services before performing work.
• Identify opportunities to upsell additional services or products to customers, maximizing revenue potential.
• Strive to exceed customer expectations by delivering exceptional service experiences and resolving any customer concerns or issues promptly.
• Maintain truck inventory of parts and restock truck to minimum stock levels.
• Be able to successfully perform basic drain cleaning functions using small to large‑sized drain cleaning machines.
• Be able to remove and reset a toilet and a p‑trap.
• Operate equipment in a safe manner.
• Wear all applicable Personal Protective Equipment (PPE).
• Communicate professionally and respectfully with customers, office staff, and co‑workers.
• Provide solutions to sewer and drain problems.
• Participate in required staff meetings and training.

Qualifications

• 5 or more years of sewer and drain cleaning, replacement, and sales experience.
• Service Titan experience is a plus.
• Working knowledge of septic systems, sewer and drain systems, and underground piping.
• Basic knowledge of how a plumbing system works.
• Personable and professional demeanor.
• High integrity and strong communication skills.