Drain Cleaning Technician

Sila Services; Lansdowne (Delaware County); On-site; Full time

Job summary

An established industry player is seeking a skilled Drain Cleaning Technician to enhance their plumbing division. This role involves leading residential and commercial service calls, performing essential drain cleaning tasks, and providing exceptional customer service. With over 40 years of trusted service, the company values integrity and professionalism, offering a dynamic environment where your skills can shine. If you have a passion for plumbing and a knack for customer engagement, this opportunity is perfect for you. Join a team that prioritizes excellence and customer satisfaction in every job.

Qualifications

• 5+ years of experience in drain cleaning and plumbing services.
• Strong communication skills and a professional demeanor.

Responsibilities

• Perform drain cleaning, jetting, and cable work for service calls.
• Engage with customers and provide solutions to drain issues.
• Maintain inventory and operate equipment safely.

Skills

Drain Cleaning

Customer Communication

Sales Skills

Problem Solving

Plumbing Knowledge

Tools

Service Titan

Drain Cleaning Machines

Job description

Delco Storm & Sewer Services - Drain Cleaning Technician

Lansdowne, PA

Join a Team That’s Been Getting It Right for Over 40 Years

Delco Storm & Sewer Services is Delaware County’s trusted name for underground utility work, stormwater systems, and full-service plumbing. We’re expanding our interior plumbing division and seeking a seasoned Drain Cleaning Technician to lead the charge in residential and commercial service calls.

Responsibilities

• Complete all drain cleaning, jetting, and cable work related to in-home service calls.
• Provide Camera service for mainline stoppages.
• Describe diagnosed problems to customers and provide solutions.
• Engage with customers in a professional and courteous manner, effectively communicating drain issues and recommended solutions to generate sales opportunities by explaining the features and benefits of each solution.
• Obtain agreement for services before performing work.
• Identify opportunities to upsell additional services or products to customers, maximizing revenue potential.
• Strive to exceed customer expectations by delivering exceptional service experiences and resolving any customer concerns or issues promptly.
• Maintain truck inventory of parts and restock truck to minimum stock levels.
• Be able to successfully perform basic drain cleaning functions using small to large-sized drain cleaning machines.
• Have the basic knowledge of how a plumbing system works.
• Be able to remove and reset a toilet and a p-trap.
• Operate equipment in a safe manner.
• Wear all applicable Personal Protective Equipment (PPE).
• Communicate professionally and respectfully with customers, office staff, and co-workers.
• Provide solutions to sewer and drain problems.
• Participate in required staff meetings and training.

Requirements

• 5 or more years of sewer and drain cleaning, replacement, and sales experience.
• Service Titan experience a plus!
• Working knowledge of septic systems, sewer and drain systems, and underground piping.
• Personable and professional.
• High integrity and strong communication skills.

$25 - $35 an hour