DP Field Service Engineer — Hybrid/Remote Inkjet Tech

Domino Printing; Gurnee (IL); Hybrid; USD 75,000 - 90,000; Full time

Job summary

Domino Amjet in Gurnee, IL is seeking a DP Field Service Engineer to provide on-site and remote technical support for Domino Digital Inkjet Printing products, ensuring uptime and customer satisfaction.

The role requires strong electro-mechanical troubleshooting, travel across North America (Mon-Fri), and collaboration with sales, engineering, and customer teams. A Bachelor's degree is preferred or 5+ years experience; valid driver's license is required.

Qualifications

• Bachelor’s degree preferred or at least 5 years of experience.
• At least 3 years of experience troubleshooting and repairing complex electro-mechanical equipment (Inkjet experience a plus).
• Label industry experience is a plus (HP, Durst, Omet, Screen, Xeikon, Canon, Kodak).
• Travel away from home Monday-Friday required; proven “road warrior”.

Responsibilities

• Provide on-site technical support for Domino Digital Inkjet Printing products during field visits.
• Provide telephone/remote technical support for equipment at sites throughout North America.
• Initiate proactive maintenance actions to prevent issues.
• Provide closed-loop feedback on escalated actions.
• Develop customer relationships that foster loyalty.
• Promote Domino products' features and benefits to customers.
• Collaborate with other areas of the business when opportunities arise.

Skills

Communication

Stakeholder support

Time management

MS Office Suite

Analytical thinking

Task prioritization

Education

Bachelor’s degree preferred

Tools

Inkjet experience

Label industry experience

Job description

Domino Amjet in Gurnee, IL is seeking a DP Field Service Engineer to provide on-site and remote technical support for Domino Digital Inkjet Printing products, ensuring uptime and customer satisfaction.

The role requires strong electro-mechanical troubleshooting, travel across North America (Mon-Fri), and collaboration with sales, engineering, and customer teams. A Bachelor's degree is preferred or 5+ years experience; valid driver's license is required.