Downtown Public Safety Manager | Lead Operations & Vendors

Downtown Houston; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Healthcare plan

Life Insurance

401K

Transit allowance

On-site gym

Paid sick leave

Paid holidays

Job summary

Downtown Houston is seeking a Public Safety Manager to oversee the Highline/HDMD Clean & Safe Program across Downtown Houston. You will coordinate contracted security, ambassadors, outreach partners, and law enforcement to maintain a safe, welcoming environment.

Reporting to the Deputy Director of Public Safety, you will monitor contractor performance, respond to incidents, support special events, and analyze operations to improve service delivery and resource utilization.

Qualifications

• Minimum of two (2) years of experience in public safety, private security, law enforcement, emergency management, municipal operations, or a closely related field.
• Experience coordinating field operations, contractors, vendors, or public safety programs is preferred.
• Knowledge of public safety operations, emergency response procedures, security practices, and quality-of-life initiatives.
• Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to build productive working relationships with contractors, law enforcement agencies, businesses, and community partners.
• Proficiency in Microsoft Office Suite and experience with reporting, incident management, GIS mapping, or data management software is preferred.
• Valid Texas driver’s license with an acceptable driving record.
• Ability and willingness to work evenings, weekends, holidays and special events. Must be available to work outside of normal scheduled hours when operational demands, emergencies, or District initiatives require.

Responsibilities

• Contractor & Vendor Coordination: Coordinate the regular activities and deployment of contracted security, outreach, and public safety service providers to ensure compliance with contract requirements, service standards, and operational expectations.
• Public Safety Operations: Coordinate the daily deployment of District public safety resources, including Public Safety Ambassadors, contracted security personnel, and outreach teams.
• Stakeholder & Community Coordination: Coordinate with contracted homeless outreach teams and social service providers to address recurring quality-of-life concerns.
• Reporting & Administrative Support: Analyze operational data related to public safety incidents, contractor performance, response activities, quality-of-life issues, and program metrics.

Skills

Public safety operations

Contractor coordination

Strong organizational skills

Communication skills

Analytical skills

Tools

Microsoft Office Suite

GIS mapping

Data management software

Job description

Downtown Houston is seeking a Public Safety Manager to oversee the Highline/HDMD Clean & Safe Program across Downtown Houston. You will coordinate contracted security, ambassadors, outreach partners, and law enforcement to maintain a safe, welcoming environment.

Reporting to the Deputy Director of Public Safety, you will monitor contractor performance, respond to incidents, support special events, and analyze operations to improve service delivery and resource utilization.