Public Safety Manager

Downtown Houston; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Healthcare plan

Life Insurance

401K

Transit allowance

On-site gym

Paid sick leave

Paid holidays

Job summary

Downtown Houston is seeking a Public Safety Manager to oversee the Highline/HDMD Clean & Safe Program across Downtown Houston. You will coordinate contracted security, ambassadors, outreach partners, and law enforcement to maintain a safe, welcoming environment.

Reporting to the Deputy Director of Public Safety, you will monitor contractor performance, respond to incidents, support special events, and analyze operations to improve service delivery and resource utilization.

Qualifications

• Minimum of two (2) years of experience in public safety, private security, law enforcement, emergency management, municipal operations, or a closely related field.
• Experience coordinating field operations, contractors, vendors, or public safety programs is preferred.
• Knowledge of public safety operations, emergency response procedures, security practices, and quality-of-life initiatives.
• Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to build productive working relationships with contractors, law enforcement agencies, businesses, and community partners.
• Proficiency in Microsoft Office Suite and experience with reporting, incident management, GIS mapping, or data management software is preferred.
• Valid Texas driver’s license with an acceptable driving record.
• Ability and willingness to work evenings, weekends, holidays and special events. Must be available to work outside of normal scheduled hours when operational demands, emergencies, or District initiatives require.

Responsibilities

• Contractor & Vendor Coordination: Coordinate the regular activities and deployment of contracted security, outreach, and public safety service providers to ensure compliance with contract requirements, service standards, and operational expectations.
• Public Safety Operations: Coordinate the daily deployment of District public safety resources, including Public Safety Ambassadors, contracted security personnel, and outreach teams.
• Stakeholder & Community Coordination: Coordinate with contracted homeless outreach teams and social service providers to address recurring quality-of-life concerns.
• Reporting & Administrative Support: Analyze operational data related to public safety incidents, contractor performance, response activities, quality-of-life issues, and program metrics.

Skills

Public safety operations

Contractor coordination

Strong organizational skills

Communication skills

Analytical skills

Tools

Microsoft Office Suite

GIS mapping

Data management software

Job description

Public Safety Manager

Job Summary:

The Public Safety Manager supports the Houston Downtown Management District’s (HDMD) Clean & Safe Program by overseeing daily public safety operations throughout Downtown Houston. Reporting to the Deputy Director of Public Safety, this position coordinates contracted security providers, public safety ambassadors, outreach partners, and law enforcement agencies to maintain a safe and welcoming downtown environment. Key responsibilities include coordinating field operations, monitoring contractor performance, responding to public safety concerns, supporting special events, and evaluating operational effectiveness.

This is a full-time, salaried position with a regular schedule of 3:00 PM to 12:00 AM. Flexibility to work weekends, holidays, special events, and respond to emergencies outside scheduled hours is required.

About Downtown Houston+

Downtown Houston+ (DTH+) comprises organizations that champion and enhance Downtown Houston, including Central Houston Inc. / Central Houston Civic Improvement, the Downtown Redevelopment Authority, and the Houston Downtown Management District.

Central Houston, Inc. / Central Houston Civic Improvement

Founded in 1983, Central Houston, Inc. creates a community to advocate and advance the vision for Downtown. Led by a prestigious board of corporate and community leaders, it is a non-profit organization funded by its members. Central Houston Civic Improvement is a 501(c)(3) non-profit charitable affiliate of Central Houston, Inc., and serves as the fiscal agent for catalyst projects.

Houston Downtown Management District

In 1996, the Texas legislature created the Houston Downtown Management District to protect and beautify the public realm, provide programming and marketing, and plan and catalyze economic development. Guided by a diverse board, it is funded through a fair and proportionate assessment of real property.

Downtown Redevelopment Authority / TIRZ #3

Downtown Redevelopment Authority/TIRZ #3 improves Downtown’s economic well-being through capital and operational investments in parks, infrastructure, safety, and other public realm improvements. It is governed by a city-appointed or confirmed board. These improvements are made possible by reinvesting incremental property taxes within its zone’s boundaries.

Key Responsibilities:

1. Contractor & Vendor Coordination

• Coordinate the regular activities and deployment of contracted security, outreach, and public safety service providers to ensure compliance with contract requirements, service standards, and operational expectations.
• Monitor contractor performance through regular field inspections conducted on foot and by vehicle, documenting observations and recommending operational improvements.
• Review contractor activity reports, incident documentation, daily logs, and invoices for accuracy, completeness, and contract compliance.
• Coordinate daily operational priorities with contracted vendors and communicate service expectations, assignments, and emerging issues in collaboration with the Deputy Director.
• Identify service deficiencies and recommend corrective actions to improve contractor performance and operational efficiency.

1. Public Safety Operations

• Coordinate the daily deployment of District public safety resources, including Public Safety Ambassadors, contracted security personnel, and outreach teams, with a specific focus on deployments outside of the normal workday that require specialized oversight.
• Assist with implementing proactive public safety initiatives that support District goals, Board priorities, and stakeholder expectations.
• Monitor safety trends, quality-of-life concerns, and operational data to identify opportunities for improving resource deployment and service delivery.
• Coordinate public safety operations for special events, construction projects, seasonal programming, demonstrations, and other District initiatives.
• Respond to public safety incidents, emergencies, and quality-of-life concerns by coordinating the appropriate response, documenting incidents, and ensuring timely follow-up.
• Conduct routine patrols throughout the District to identify safety concerns, infrastructure issues, environmental conditions, and operational needs.
• Prepare daily operational briefings and communicate significant incidents, trends, and emerging issues to the Deputy Director.
• Assist in coordinating emergency response activities with public safety agencies and contracted partners during planned events and emergency situations.

1. Stakeholder & Community Coordination

• Coordinate with contracted homeless outreach teams and social service providers to address recurring quality-of-life concerns and connect vulnerable individuals with available resources.
• Foster collaborative working relationships that promote coordinated responses to safety concerns, quality-of-life issues, and operational challenges throughout Downtown.
• Serve as the Deputy Director’s operational representative during routine meetings or field activities when appropriate.

1. Reporting & Administrative Support

• Analyze operational data related to public safety incidents, contractor performance, response activities, quality-of-life issues, and program metrics.

• Prepare operational reports, performance summaries, trend analyses, and presentations for District leadership and the Board of Directors.

• Assist with monitoring public safety program expenditures, reviewing invoices, tracking contract budgets, and verifying contractor billings.

• Maintain accurate records, incident documentation, contract files, and operational reports in accordance with District standards.

• Develop recommendations based on operational data and field observations to improve program effectiveness and resource utilization.

• Minimum of two (2) years of experience in public safety, private security, law enforcement, emergency management, municipal operations, or a closely related field.

• Experience coordinating field operations, contractors, vendors, or public safety programs is preferred.

• Knowledge of public safety operations, emergency response procedures, security practices, and quality-of-life initiatives.

• Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.

• Excellent verbal and written communication skills with the ability to build productive working relationships with contractors, law enforcement agencies, businesses, and community partners.

• Ability to exercise sound judgment, remain composed in dynamic situations, and coordinate effective responses to public safety concerns.

• Proficiency in Microsoft Office Suite and experience with reporting, incident management, GIS mapping, or data management software is preferred.

• Valid Texas driver’s license with an acceptable driving record.

• Ability and willingness to work evenings, weekends, holidays and special events. Must be available to work outside of normal scheduled hours when operational demands, emergencies, or District initiatives require.

• Comprehensive healthcare coverage options, including dental and vision coverage

• Life Insurance

• 401K plan, including company match

• Transportation Allowance

• On-site gym membership

• Paid Sick Leave

• Paid Holiday Leave