Doughnut Shop General Manager: Lead Team & Drive Growth

krispy; Frederick (MD); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Weekly Pay

Career opportunities

Comprehensive benefits

Employee discount program

401K plan

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme is seeking a General Manager in Frederick, MD to lead store operations, production, sales and HR. You will develop a professional staff, drive revenue, ensure quality, and foster a customer-first culture with a focus on teamwork and safety.

The role emphasizes achieving profitability, maintaining sanitation, and delivering exceptional guest experiences in a fast-paced QSR/retail environment.

Qualifications

• 4+ years’ experience in QSR or retail environment in a management capacity.
• Must be at least 21 years of age.
• High school or GED
• Ability to work holidays/weekends.
• Effective written and verbal communication skills.

Responsibilities

• Serve as a role model for customer-first behaviors according to company standards.
• Build a team of customer-focused employees through coaching and performance management.
• Ensure products meet Krispy Kreme quality standards and customer satisfaction.
• Maintain store property in good working condition.
• Direct store sales efforts, including Hot Light times and fundraising.
• Achieve business and profitability targets per plan and financial goals.
• Promote store safety and maintain sanitation standards.
• Handle customer complaints in a timely and professional manner.

Skills

Leadership

Customer focus

Coaching

Performance management

Operations leadership

Communication

Team building

Education

High school diploma or GED

21+ years old

Tools

Point-of-sale systems

Inventory control

Job description

Krispy Kreme is seeking a General Manager in Frederick, MD to lead store operations, production, sales and HR. You will develop a professional staff, drive revenue, ensure quality, and foster a customer-first culture with a focus on teamwork and safety.

The role emphasizes achieving profitability, maintaining sanitation, and delivering exceptional guest experiences in a fast-paced QSR/retail environment.