Doughnut Shop General Manager: Lead, Grow, Delight

krispy; Goldsboro (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Career growth

Medical vision dental

Employee discount

401K

PTO

Company events

Education reimbursement

Adoption assistance

Life insurance

FSA/HSA

Pet insurance

Job summary

Krispy Kreme in Goldsboro, NC is seeking a General Manager to lead all store operations, including production, sales, and human resources. You will build a team of customer‑focused staff, drive profitability, and ensure products meet Krispy Kreme quality standards.

The role requires 4+ years in QSR or retail management, strong communication, and a commitment to an equitable culture. Expect varied shifts, holiday work, and the opportunity to grow with a beloved brand.

Qualifications

• 4+ years’ experience in QSR or retail management.
• Must be at least 21 years of age.
• High school or GED.
• Ability to work all necessary work schedules, including holidays/weekends.
• Effective communication skills, both written and verbal.
• Commitment to an equitable, unbiased culture where employees are empowered.
• Travel Requirements: 0-10%.
• Must be authorized to work in the US without sponsorship.

Responsibilities

• You serve as a role model for customer-first behaviors according to company standards.
• Building a team of customer-focused employees through coaching and performance management.
• Responsible for ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction
• Ensure all store physical property is in good working condition.
• Directing and managing store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling.
• Achieving business plan objectives and profitability according to store operating plan and established financial goals.
• Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, etc.
• Maintain a high level of store sanitation and cleanliness.
• Handle any customer complaints/concerns in a timely and professional manner.

Skills

Management experience

Customer service

Team leadership

Communication skills

Education

High school diploma or GED

Job description

Krispy Kreme in Goldsboro, NC is seeking a General Manager to lead all store operations, including production, sales, and human resources. You will build a team of customer‑focused staff, drive profitability, and ensure products meet Krispy Kreme quality standards.

The role requires 4+ years in QSR or retail management, strong communication, and a commitment to an equitable culture. Expect varied shifts, holiday work, and the opportunity to grow with a beloved brand.