Doughnut Shop General Manager — Lead, Elevate Quality & Growth

Krispy Kreme; Lexington (AL); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Weekly Pay

Career opportunities- we are growing!

Comprehensive benefits (medical,vision

dental insurance)

Employee discount program

401K plan

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme is seeking a General Manager to lead all store operations and drive production, sales, and HR at our retail location. You will develop a high-performing staff, maximize revenue, and ensure top customer and product quality.

The role emphasizes teamwork, a customer-focused mindset, and a passion for doughnuts. Ideal candidates bring 4+ years in QSR/retail management, strong communication, and a commitment to a fair, inclusive culture.

Qualifications

• 4+ years’ experience in QSR or retail management.
• Must be at least 21 years of age.
• High school or GED.
• Ability to work all necessary schedules, including holidays/weekends.
• Effective communication skills, both written and verbal.
• Has a steadfast commitment to nurture an equitable culture where peeps are empowered.
• Travel 0-10%
• Must be authorized to work in the US without sponsorship.

Responsibilities

• Serve as a role model for customer-first behaviors according to company standards.
• Build a team of customer-focused employees through coaching and performance management.
• Ensure all products meet Krispy Kreme quality standards and guarantee customer satisfaction.
• Ensure all store property is in good working condition.
• Direct and manage store sales efforts, including Hot Light times, retail sales and fundraising.
• Achieve business plan objectives and profitability per store plan and financial goals.
• Demonstrate safety consciousness and promote store safety.
• Maintain high sanitation and cleanliness standards.
• Understand and implement procedures to maximize efficiencies and control variances in daily production and store performance.
• Coordinate production schedules to meet customer demands and minimize labor hours.
• Interface with corporate office personnel as needed.

Skills

Leadership

Customer service

Staff development

Communication

Time management

Education

High School Diploma or GED

Tools

POS systems

Job description

Krispy Kreme is seeking a General Manager to lead all store operations and drive production, sales, and HR at our retail location. You will develop a high-performing staff, maximize revenue, and ensure top customer and product quality.

The role emphasizes teamwork, a customer-focused mindset, and a passion for doughnuts. Ideal candidates bring 4+ years in QSR/retail management, strong communication, and a commitment to a fair, inclusive culture.