Door Attendant - Driving

SP Plus Corporation; Roanoke (VA); On-site; USD 19,286,400 - 27,552,000; Full time

Job summary

SP+ Roanoke is seeking a courteous Guest Services Agent to welcome hotel guests, assist with curbside service, taxi dispatch, and provide local directions. You will work with drivers and supervisors to ensure a smooth arrival and departure experience.

Candidates should have a valid driver’s license, be able to communicate in English, and demonstrate punctuality and safety awareness. The role involves outdoor conditions and lifting up to 50 lbs as needed.

Qualifications

• Experience in customer service or hotel environment preferred.
• Must read and write English well.
• Valid state driver’s license with current address and clean record.

Responsibilities

• Greet guests at hotel curbside and offer assistance.
• Hail taxi cabs for guests requesting one.
• Dispatch taxi cabs to hotel or loading points.
• Provide accurate information regarding the hotel and surrounding area.
• Monitor the hotel entrance for suspicious activity.
• Drive hotel vehicles for guest drop-offs and pickups.
• Communicate with drivers, co-workers, and supervisors.
• Write factual reports on deviations from normal operation.
• Identify and report safety issues immediately to supervisor.
• Clean and maintain the work area (glass, trash, etc).
• Complete other duties as assigned.

Skills

Customer service

English communication

Punctuality

Safety awareness

Teamwork

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Greet and assist hotel guests arriving and departing the hotel in a professional and courteous manner.

• Greet guests at hotel curbside and offer them assistance, which can include: opening doors, carrying luggage into the hotel and/or directing them to the front desk for check-in.
• Hail taxi cabs for any guest requesting one.
• Dispatch a sufficient number of taxi cabs to the hotel and/or to other loading points.
• Provide accurate information and directions regarding the hotel and/or surrounding area.
• Monitor the hotel entrance for any suspicious activity.
• Drive hotel vehicles short distances for guest drop-offs and pick-ups or as requested.
• Communicate with drivers, co-workers, and supervisors and address any concerns.
• Write factual reports regarding items that deviate from normal operation.
• Identify and report any safety issues immediately to supervisor.
• Clean and maintain surrounding work area (to include glass cleaning and sweeping of trash).
• Clean break room (to include empting trash, vacuuming and wiping down of table).
• Complete other duties as assigned.

Qualifications

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. Must be punctual when scheduled to work and have excellent attendance.

Work Experience: Prior customer service and hotel experience preferred.

License Requirement: Must have a valid state-issued driver’s license with a current address and acceptable driving record.

Knowledge: Knowledge of metro area is desirable.

Language skills: Must be able to read and write English exceptionally well. Ability to communicate effectively with passengers, drivers, and co-workers on socio-economical levels. Ability to read, and comprehend simple instructions, and short correspondence.

Be able to write simple correspondence and/or reports legibly. Ability to effectively present information one-on-one and in group situations to guests, passengers, and drivers.

Mathematical Skills: Ability to add and subtract two-digit numbers.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to make sound judgments. Ability to educate others about policy/procedures not enforce policy/procedures. Ability to apply patience when communicating with others in difficult situations.

Other Skills and Abilities: Ability to carry out assigned tasks and duties completely and effectively. Ability to perform assigned duties with minimal supervision. Ability to demonstrate, fair and impartial judgment.

Materials and Equipment Directly Used in Role: Two way radios, various report forms, information logs, brochures, pens and pencils.

Physical Demands and Work Environment: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen. Employees are regularly exposed to outside weather conditions including snow storms, and extreme heat.

Employees work in and around potentially dangerous traffic situations, and employees are to be safety conscious at all times. Employees are frequently required to reach and or sign (communicate) with hands and arms. Employees on occasion must lift/move up to 50 lbs. Employees are regularly exposed to high levels of noise and/or fumes from vehicles.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Location

US-VA-ROANOKE