Door Attendant

SP+; Atlanta (GA); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Paid time off

Job summary

SP+ in Atlanta, Georgia, seeks a customer service professional to assist hotel guests with their needs. Responsibilities include providing assistance at hotel curbside, dispatching taxis, and ensuring safety at the hotel entrance.

The ideal candidate will have customer service experience, outstanding communication skills, and a valid driver’s license. Additional benefits include medical insurance, paid time off, and the potential to earn tips.

Qualifications

• Prior customer service and hotel experience preferred.
• Must have and maintain a valid state-issued driver’s license.
• Ability to communicate effectively, both orally and in writing.

Responsibilities

• Greet and assist hotel guests in a professional manner.
• Provide accurate information and directions regarding the hotel.
• Monitor the hotel entrance for any suspicious activity.

Skills

Customer service

Communication

Knowledge of metro area

Mathematical skills

Judgment and reasoning

Tools

Two-way radios

Various report forms

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

Responsibilities

• Greet and assist hotel guests arriving and departing the hotel in a professional and courteous manner.
• Greet guests at hotel curbside and offer them assistance, which can include: opening doors, carrying luggage into the hotel and/or directing them to the front desk for check‑in.
• Hail taxi cabs for any guest requesting one.
• Dispatch a sufficient number of taxi cabs to the hotel and/or to other loading points.
• Provide accurate information and directions regarding the hotel and/or surrounding area.
• Monitor the hotel entrance for any suspicious activity.
• Communicate with drivers, co‑workers, and supervisors and address any concerns.
• Write factual reports regarding items that deviate from normal operation.
• Identify and report any safety issues immediately to supervisor.
• Clean and maintain surrounding work area (to include glass cleaning and sweeping of trash).
• Clean break room (to include empting trash, vacuuming and wiping down of table).
• Complete other duties as assigned.

Qualifications

• Availability to Work: Special shift requirements may vary. Availability to work 2nd shift, 3rd shift and/or week‑ends may be required. Must be punctual when scheduled to work and have excellent attendance.
• Work Experience: Prior customer service and hotel experience preferred.
• License Requirement: Must have and maintain a valid state‑issued driver’s license with a current address and acceptable driving record, if expected to drive a company vehicle or drive on company business.
• Knowledge: Knowledge of metro area is desirable.
• Language skills: Must be able to read and write English exceptionally well. Able to communicate effectively with passengers, drivers, and co‑workers. Able to read and comprehend simple instructions and short correspondence. Able to write simple correspondence and/or reports legibly. Able to effectively present information one‑on‑one and in group situations to guests, passengers, and drivers.
• Mathematical Skills: Ability to add and subtract two‑digit numbers.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to make sound judgments. Ability to educate others about policies/procedures and notify. Ability to apply patience when communicating with others in difficult situations.
• Other Skills and Abilities: Ability to carry out assigned tasks completely and effectively, with minimal supervision, and demonstrate fair and impartial judgment.
• Materials and Equipment Directly Used in Role: Two‑way radios, various report forms, information logs, brochures, pens and pencils.
• Physical Demands and Work Environment: Regularly required to stand, walk, use hands to finger/handle, talk and listen. Exposed to outside weather conditions including snow storms and extreme heat. Employees work in and around potentially dangerous traffic situations, must be safety‑conscious. Frequently required to reach and/or communicate with hands and arms. May lift/move up to 50 lbs. Regular exposure to high levels of noise and/or fumes from vehicles.

Salary

Salary Range: $16.00 - $17.00 per hour (+ tips)

This role is eligible to earn tips in addition to the posted hourly rate.

Benefits

Eligible employees will participate in benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k), and paid time off.

Equal Opportunity Statement

SP+ is an equal‑opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Location

US-GA-ATLANTA