Donor Welcome & Hospitality Specialist

Bethesda Health Clinic; Tyler (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Hangers of Hope Thrift Stores in Tyler, TX is seeking a Donor Receiver to warmly welcome donors and manage the donation process with respect and care. The role emphasizes hospitality, clear communication, and sharing the Bethesda story with every donor.

You will help keep the reception area tidy, coordinate with the dock and transportation teams, and model exceptional service while adhering to company policies and mission values.

Qualifications

• Must be a people person with a servant’s heart.
• Must have a friendly, smiling demeanor.
• Ability to work in a fast-paced environment.
• Excellent hospitality and customer service.
• Strong English communication skills.

Responsibilities

• Welcome donors in a timely manner in a way that they feel confident that Hangers of Hope Thrift Stores appreciates them and understands their value.
• Handle the receiving and donation process with the utmost respect and care including, greeting the donor, assisting in unloading donations, telling the Hangers of Hope Thrift Stores story, repeating details back to donor and issuing a receipt.
• Through the highest level of customer service and hospitality, plants a seed for repeated business and donations to Hangers of Hope Thrift Stores with every donor.
• Maintain clean and well-organized reception area, to include the parking lot where applicable.
• Adhere to and implement daily, all employee policies and procedures outlined in the Employee Policy and Procedures manual and the Bethesda's Mission Statement.
• Communicate, daily, to the Dock Supervisor or Production Manager any necessary information that relates to their respective departments.
• Work with and effectively communicate with the Dock Supervisor or Production manager and transportation team, other processing members of the Receiving and Processing teams.
• Daily serve with fellow employees so that there is a healthy and productive work environment.
• Train dock workers to effectively use the donation receiving script to communicate appreciation, the Bethesda Story, and Beyond The Rack to donors.
• Other duties as assigned. Not to exceed 25% of job scope.

Skills

People skills

Friendly demeanor

Fast-paced environment

Hospitality

English communication

Job description

Hangers of Hope Thrift Stores in Tyler, TX is seeking a Donor Receiver to warmly welcome donors and manage the donation process with respect and care. The role emphasizes hospitality, clear communication, and sharing the Bethesda story with every donor.

You will help keep the reception area tidy, coordinate with the dock and transportation teams, and model exceptional service while adhering to company policies and mission values.