Donor Support Specialist - CRM & Data Insights

Amber Kinetics; Chicago (IL); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) retirement plan

Generous Paid Time Off

Job summary

The Alzheimer's Association seeks a Donor Support Services Specialist in Chicago, IL to resolve constituent donation inquiries via the service desk, calls, and email. The role requires collaborating with teams, entering data into donor databases, and upholding internal business rules.

This full-time position, reporting to the Associate Director, offers a comprehensive benefits package including medical, dental, vision, a 401(k), generous PTO, and opportunities to contribute to dementia research.

Qualifications

• Bachelor's degree required.
• Three to five years of professional experience required.
• Experience with CRM systems and donor databases.

Responsibilities

• Provide timely resolution to constituent donation inquiries, and chapter requests, that are received through the service desk, contact center, or telephone.
• Collaborate with others within the organization to research constituent inquiries.
• Use information received from internal and external stakeholders, along with knowledge of business practices, to determine the proper course of action to resolve requests.
• Enter transactional data into donor databases by manual and automated processes in order to resolve inquiries.
• Communicate with outside vendors, including contact center and gift processing vendors, to ensure proper adherence to developed business rules.
• Assist in the development and documentation of operational processes.

Skills

Excellent written communication

Excellent verbal communication

Interpersonal skills

Analytical skills

Problem-solving skills

Multitasking ability

Education

Bachelor's Degree

Tools

Blackbaud CRM

Personify

MS Excel

Job description

The Alzheimer's Association seeks a Donor Support Services Specialist in Chicago, IL to resolve constituent donation inquiries via the service desk, calls, and email. The role requires collaborating with teams, entering data into donor databases, and upholding internal business rules.

This full-time position, reporting to the Associate Director, offers a comprehensive benefits package including medical, dental, vision, a 401(k), generous PTO, and opportunities to contribute to dementia research.