Donor Support Specialist - CRM & Data Expert

Alzheimer's Association®; Chicago (IL); On-site; USD 50,000 - 56,000; Full time

Job summary

The Alzheimer's Association is seeking a Specialist, Donor Support Services in Chicago, IL to resolve constituent donation inquiries via the service desk, contact center, and telephone.

You will collaborate with internal teams, enter transactional data into donor databases, coordinate with vendors, and help develop operational processes while applying strong communication and analytical skills.

Qualifications

• Experience training staff in person and through remote applications.
• Experience with a CRM system, specifically Blackbaud products.
• Experience with the Personify donor database.
• Basic accounting knowledge.
• Working knowledge of relational database systems.
• Proficient with MS Office Suite, with advanced knowledge of MS Excel.
• Excellent written, verbal, and interpersonal communication skills.
• Strong analytical and problem-solving skills.
• Ability to handle multiple tasks simultaneously.
• Excellent organization skills.

Responsibilities

• Provide timely resolution to constituent donation inquiries, and chapter requests, that are received through the service desk, contact center, or telephone.
• Collaborate with others within the organization to research constituent inquiries.
• Use information received from internal and external stakeholders, along with knowledge of business practices, in order to determine the proper course of action to resolve requests.
• Enter transactional data into donor databases by manual and automated processes in order to resolve inquiries.
• Communicate with outside vendors, including contact center and gift processing vendors, to ensure proper adherence to developed business rules.
• Assist in the development and documentation of operational processes.

Skills

CRM experience

Blackbaud

Personify

Excel

Data entry

Communication

Analytical skills

Multitasking

Organization

Training staff

Education

Bachelor's Degree

Tools

MS Office Suite

Job description

The Alzheimer's Association is seeking a Specialist, Donor Support Services in Chicago, IL to resolve constituent donation inquiries via the service desk, contact center, and telephone.

You will collaborate with internal teams, enter transactional data into donor databases, coordinate with vendors, and help develop operational processes while applying strong communication and analytical skills.