Donor Support Navigator — 24/7 Life-Saving Call Center

Dnaz; Tempe, Northern (AZ, KY); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

None

Job summary

Donor Network of Arizona is seeking a Donor Support Coordinator to operate in a fast-paced 24/7 call center environment. This role supports the donation process from referral through recovery, coordinating with hospital staff, nurses, and families to evaluate suitability and obtain authorization.

The position requires compassion, emotional resilience, and strong documentation skills. Responsibilities include handling donor referrals, coordinating technician teams, maintaining detailed records,

Qualifications

• Bachelor’s degree preferred, or equivalent professional experience.
• One to two years related experience.
• Excellent verbal and written communication skills.
• Basic medical terminology knowledge.
• Basic computer skills with a typing speed of at least 25 WPM.
• Strong attention to detail and documentation accuracy.
• Ability to manage challenging or emotionally charged conversations professionally.
• Experience working with diverse populations and cultural backgrounds.
• Proven ability to handle conflict resolution positively and professionally.

Responsibilities

• Receive and manage incoming donor referral calls in a 24/7 call center setting.
• Screen patient medical and social history with hospital staff, nurses, medical examiners, technicians, organ recovery personnel, and family members.
• Evaluate donation suitability using established policies and medical criteria.
• Communicate with next of kin regarding donation opportunities after the loss of a loved one.
• Guide families through sensitive conversations with empathy and professionalism.
• Obtain and verify legal authorization for donation.
• Coordinate and dispatch technician teams.
• Accurately document detailed medical and social history information in a timely manner.
• Maintain compliance with internal procedures and regulatory requirements.
• Collaborate closely with multidisciplinary teams throughout the donation process.

Skills

Communication skills

Typing speed

Medical terminology

Attention to detail

Bilingual

Education

Bachelor’s degree or equivalent

Bachelor of Science degree

Job description

Donor Network of Arizona is seeking a Donor Support Coordinator to operate in a fast-paced 24/7 call center environment. This role supports the donation process from referral through recovery, coordinating with hospital staff, nurses, and families to evaluate suitability and obtain authorization.

The position requires compassion, emotional resilience, and strong documentation skills. Responsibilities include handling donor referrals, coordinating technician teams, maintaining detailed records,