Donor Family Support Specialist

Network For Hope (NFH); Cincinnati (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401K and retirement benefits

Paid time off and life/disability ins.

Education reimbursement

Flexible schedules

Job summary

Network for Hope is seeking a Family Support Coordinator to guide donor families through the donation process with empathy and clear communication. You will collaborate with hospital teams, assess family readiness, and document all interactions accurately.

The role emphasizes sensitive support, education, and coordination from referral to post-donation follow‑up. The position requires a degree in a related field, experience in healthcare or public service, and the ability to educate families and

Qualifications

• Education and experience in healthcare, counseling or public service related fields.
• Strong communication and teaching skills preferred.
• Experience with hospice, bereavement or organ/tissue donation is a plus.

Responsibilities

• Respond to hospital referrals within timelines and report to the Administrator on Call.
• Lead empathetic discussions with families and determine best timing for donation conversations.
• Conduct donor family assessments and provide timely information about the process.
• Provide continuous emotional support and education to families throughout the donation journey.
• Document authorization and maintain detailed records of interactions and communications.

Skills

Empathy

Communication

Donor family support

Case management

Education

Degree in allied health, education, business, psychology or related field

Job description

Network for Hope is seeking a Family Support Coordinator to guide donor families through the donation process with empathy and clear communication. You will collaborate with hospital teams, assess family readiness, and document all interactions accurately.

The role emphasizes sensitive support, education, and coordination from referral to post-donation follow‑up. The position requires a degree in a related field, experience in healthcare or public service, and the ability to educate families and