Donor Stewardship Leader: Drive Life-Changing Giving

The Rome Group; Missouri; On-site; USD 65,000 - 90,000; Full time

Job summary

Make-A-Wish Missouri & Kansas is seeking a Donor Relations Manager to lead donor stewardship, annual giving and mid-level giving. You will develop thoughtful, mission-driven experiences and create communications that strengthen donor relationships and long-term support.

You will manage a portfolio of donors across multiple channels, analyze giving data, plan events, and collaborate with Marketing and Development teams.

Qualifications

• Bachelor’s degree in business, nonprofit management, communications or related field.
• Minimum of two years of experience in development or fundraising.
• Minimum of two years of experience in a nonprofit organization or public agency.
• Experience with individual giving, donor stewardship, fundraising campaigns, events or corporate giving programs.
• Strong project management skills and the ability to manage multiple priorities and deadlines.
• Clear and effective written, verbal, presentation and relationship-building skills.
• Working knowledge of Salesforce or a similar CRM/database system.
• Ability to travel throughout Missouri and Kansas for donor meetings, events and Chapter activities.

Responsibilities

• Develop and implement donor stewardship strategies that create meaningful, mission-centered engagement and strengthen long-term relationships.
• Create personalized donor acknowledgment, recognition and stewardship experiences that celebrate donor loyalty, demonstrate impact and encourage continued engagement.
• Plan and execute donor cultivation and stewardship events that deepen relationships and support fundraising goals.
• Lead the Chapter’s mid-level giving program, including donor identification, qualification, cultivation, solicitation, stewardship, retention and gift upgrades.
• Build relationships with a portfolio of donors through personalized outreach and meaningful engagement across phone, email, personal meetings and other channels.
• Analyzing donor data, engagement and giving history to identify increased capacity, qualification opportunities and readiness for portfolio assignment.
• Partnering with Development staff to coordinate donor transitions and provide a seamless experience across the continuum of giving.
• Leading direct mail and targeted fundraising campaigns, including acquisition, renewal, reactivation, year-end and tribute giving efforts.
• Developing audience segmentation, messaging and multichannel solicitation strategies that support donor acquisition, retention and gift upgrades.
• Analyzing campaign performance and donor response metrics to improve fundraising effectiveness, return on investment and donor lifetime value.
• Maintaining accurate donor records, engagement activity and stewardship documentation in Salesforce.
• Collaborating with Marketing, Mission Delivery, Development Operations and external partners to connect donors with the impact of their philanthropy.

Skills

Project management

Written communication

Verbal communication

Relationship building

Education

Bachelor's degree in business, nonprofit management, communications or related field

Tools

Salesforce

Job description

Make-A-Wish Missouri & Kansas is seeking a Donor Relations Manager to lead donor stewardship, annual giving and mid-level giving. You will develop thoughtful, mission-driven experiences and create communications that strengthen donor relationships and long-term support.

You will manage a portfolio of donors across multiple channels, analyze giving data, plan events, and collaborate with Marketing and Development teams.