Donor Services Specialist — Fundraising & Support

Tunnel to Towers Foundation; New York (NY); Vor Ort; USD 50.000 - 55.000; Vollzeit

Zusammenfassung

The Tunnel to Towers Foundation in New York is seeking a Donor Services Associate to support donor inquiries, process donations, and manage event registrations. This on-site role emphasizes excellent service, CRM usage, and timely communications with supporters.

Responsibilities include donor account maintenance, reporting, and collaboration with team members to ensure donor satisfaction while supporting fundraising events in Staten Island and beyond.

Qualifikationen

• Bachelor’s degree preferred.
• Excellent communication skills essential.
• Ability to multi-task and manage time effectively.
• Detail-oriented, organized, and self-motivated.
• Proven customer support experience.

Aufgaben

• Complete daily donor gift processing and maintain monthly giving donor accounts.
• Process adjustments and reconcile phone/email donations and registrations.
• Engage with donors as part of retention program.
• Produce regular system reporting and analysis.
• Occasional weekend/holiday shifts as needed.

Kenntnisse

Excellent communication skills

Multi-tasking ability

Detail-oriented

Customer support experience

CRM familiarity

Ausbildung

Bachelor’s degree preferred

Tools

Kindful CRM

Salesforce

Classy

Eventbrite

Jobbeschreibung

The Tunnel to Towers Foundation in New York is seeking a Donor Services Associate to support donor inquiries, process donations, and manage event registrations. This on-site role emphasizes excellent service, CRM usage, and timely communications with supporters.

Responsibilities include donor account maintenance, reporting, and collaboration with team members to ensure donor satisfaction while supporting fundraising events in Staten Island and beyond.