Associate, Donor Services

Tunnel to Towers Foundation; New York (NY); On-site; USD 50,000 - 55,000; Full time

Job summary

The Tunnel to Towers Foundation in New York is seeking a Donor Services Associate to support donor inquiries, process donations, and manage event registrations. This on-site role emphasizes excellent service, CRM usage, and timely communications with supporters.

Responsibilities include donor account maintenance, reporting, and collaboration with team members to ensure donor satisfaction while supporting fundraising events in Staten Island and beyond.

Qualifications

• Bachelor’s degree preferred.
• Excellent communication skills essential.
• Ability to multi-task and manage time effectively.
• Detail-oriented, organized, and self-motivated.
• Proven customer support experience.

Responsibilities

• Complete daily donor gift processing and maintain monthly giving donor accounts.
• Process adjustments and reconcile phone/email donations and registrations.
• Engage with donors as part of retention program.
• Produce regular system reporting and analysis.
• Occasional weekend/holiday shifts as needed.

Skills

Excellent communication skills

Multi-tasking ability

Detail-oriented

Customer support experience

CRM familiarity

Education

Bachelor’s degree preferred

Tools

Kindful CRM

Salesforce

Classy

Eventbrite

Job description

Job Type

Full-time

Description

The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen Siller who laid down his life to save others on September 11, 2001. We also honor our military and first responders who continue to make the supreme sacrifice of life and limb for our country. The Donor Services team is instrumental in supporting the Foundation by responding to donor and event participant questions; processing donations and event registrations, preparing correspondences and fulfilling requests to ensure donor satisfaction. The goal is to ensure excellent service standards and maintain a trusting relationship with supporters. The Foundation’s rapid growth is built upon dedication, talent and commitment of our people. Our culture requires individuals with a team-work orientation environment with demonstrated ability to adapt, overcome and achieve in a fast-moving, fast-growing, startup-like environment.

Requirements

• Complete daily processes related to donor gift processing, including maintaining monthly giving program donor accounts, processing adjustments and reconciling requests received both electronically and via phone.
• Implement all back-office aspects of the collection process, including but not limited to large volume of phone calls; email; creating, maintaining and closing donor and supporter accounts as needed in Foundation CRM system.
• Actively engage with donors as part of retention program.
• Regular system reporting and analysis.
• Coverage of weekend and holiday shifts are part of the teams responsibility (upon request)

Qualifications

• Bachelor’s degree preferred.
• Excellent communication skills.
• Ability to multi-task, prioritize and manage time effectively.
• Detail-oriented, organized, and self-motivated.
• Proven customer support experience.
• Familiar with CRM systems (i.e. Kindful, Salesforce), online event registration platforms (i.e. Classy, Eventbrite)
• Pre-employment screening, including a background check, is required.
• Additional schedules are available.
• Application materials should include a résumé and cover letter.
• Required to work on site in Staten Island, NY

Working conditions

Special Working conditions may include: a change in days worked, shift hours, and/or working conditions (outdoors or other locations) when participating and assisting in special events such as: NYC Tunnel to Towers Run, golf outings, and other fundraising events, as required.

Salary Description

$50,000 - $55,000