Donor Services & Data Assistant (Onsite)

CAREERS IN NONPROFITS; Washington (District of Columbia); On-site; USD 48,000 - 52,000; Full time

Job summary

Careers In Nonprofits is seeking a Development Assistant to provide front-line administrative support and donor services. The role blends customer service with Excel and database tasks, serving as the primary contact for donors and members.

This on-site, Washington, DC position is full-time, temporary to permanent, with 40 hours per week. Applicants should have 2 years of relevant experience and comfort working in a fast-paced nonprofit environment.

Qualifications

• 2 years of relevant professional experience.
• Strong customer service experience, particularly by phone and email.
• Experience using databases or CRM systems.
• Solid Excel skills, including working with established reports and organizing data.
• Ability to learn new systems, programs, and organizational offerings quickly.
• Comfortable working fully onsite, five days per week.

Responsibilities

• Share responsibility for the Development Department’s primary phone queue and shared email inbox.
• Provide high-level donor stewardship and customer service by phone, email, and occasionally in person.
• Resolve donor questions involving gifts, sustaining donations, credits, premiums, events, or account concerns.
• Use Excel to prepare and distribute established or “canned” reports.
• Work within the organization’s donor database and maintain accurate information.
• Learn the organization’s different programs, premiums, pins, and donor offerings.
• Compose clear, professional emails to donors, members, and internal colleagues.
• Escalate complex donor concerns appropriately while remaining responsible for follow-through.

Skills

Customer service

Phone support

Excel

Data entry

Tools

CRM systems

Databases

Job description

Careers In Nonprofits is seeking a Development Assistant to provide front-line administrative support and donor services. The role blends customer service with Excel and database tasks, serving as the primary contact for donors and members.

This on-site, Washington, DC position is full-time, temporary to permanent, with 40 hours per week. Applicants should have 2 years of relevant experience and comfort working in a fast-paced nonprofit environment.