Development Assistant

CAREERS IN NONPROFITS; Washington (District of Columbia); On-site; USD 48,000 - 52,000; Full time

Job summary

Careers In Nonprofits is seeking a Development Assistant to provide front-line administrative support and donor services. The role blends customer service with Excel and database tasks, serving as the primary contact for donors and members.

This on-site, Washington, DC position is full-time, temporary to permanent, with 40 hours per week. Applicants should have 2 years of relevant experience and comfort working in a fast-paced nonprofit environment.

Qualifications

• 2 years of relevant professional experience.
• Strong customer service experience, particularly by phone and email.
• Experience using databases or CRM systems.
• Solid Excel skills, including working with established reports and organizing data.
• Ability to learn new systems, programs, and organizational offerings quickly.
• Comfortable working fully onsite, five days per week.

Responsibilities

• Share responsibility for the Development Department’s primary phone queue and shared email inbox.
• Provide high-level donor stewardship and customer service by phone, email, and occasionally in person.
• Resolve donor questions involving gifts, sustaining donations, credits, premiums, events, or account concerns.
• Use Excel to prepare and distribute established or “canned” reports.
• Work within the organization’s donor database and maintain accurate information.
• Learn the organization’s different programs, premiums, pins, and donor offerings.
• Compose clear, professional emails to donors, members, and internal colleagues.
• Escalate complex donor concerns appropriately while remaining responsible for follow-through.

Skills

Customer service

Phone support

Excel

Data entry

Tools

CRM systems

Databases

Job description

Do you have 2 years of development experience?

We are currently searching for a Development Assistant for a Women’s Membership Organization. The position is on-site inWashington, DC. This is a full-time, temporary to permanentposition.

Organization Type: Women’s Membership Organization

Position Title: Development Assistant

Duration: Temp-to-Hire

Location: On-site, Washington, DC

Schedule: 40 hours/week

Pay: $23-25/hour

Is This Your Dream Job?

The Development Assistant provides front-line administrative data, and donor services support to the organization’s development team. The role combines strong customer service with Excel and database work. You will serve as a primary contact for donors and members, respond to phone and email inquiries, prepare established reports, and follow donor issues through to resolution.

Our Ideal Candidate

• 2 years of relevant professional experience
• Strong customer service experience, particularly by phone and email
• Experience using databases or CRM systems
• Solid Excel skills, including working with established reports and organizing data
• Ability to learn new systems, programs, and organizational offerings quickly
• Comfortable working fully onsite, five days per week

How You’ll Spend Your Day

• Share responsibility for the Development Department’s primary phone queue and shared email inbox
• Provide high-level donor stewardship and customer service by phone, email, and occasionally in person.
• Resolve donor questions involving gifts, sustaining donations, credits, premiums, events, or account concerns.
• Use Excel to prepare and distribute established or “canned” reports.
• Work within the organization’s donor database and maintain accurate information.
• Learn the organization’s different programs, premiums, pins, and donor offerings.
• Compose clear, professional emails to donors, members, and internal colleagues.
• Escalate complex donor concerns appropriately while remaining responsible for follow-through.

We’d love to hear from you.

For more information about Careers In Nonprofits and our other available opportunities and workshops, please visit our website at www.careersinnonprofits.com.

Careers In Nonprofits is an equal opportunity employer. Empowered by the #ILoveMyJob mission, we celebrate diversity and are committed to creating an inclusive work environment within the nonprofit sector.

Due to the high volume of applications we receive, we regretfully can only respond to those candidates who best meet the requirements of a specific position or whose backgrounds are generally applicable to our client base. Please rest assured that we retain all candidate information for possible future matches, even if you do not hear from us in regard to your application in response to this ad.