Donor Services Coordinator: Data & Gifts Specialist

Shalom-Austin-; Austin (TX); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Free fitness center membership

Training opportunities

Medical insurance

403(b) with company match

Life and long-term disability coverage

Paid time off

Parent program discount

Employee Assistance Program

Flexible work schedule

Community impact

Job summary

Shalom Austin is seeking a Donor Services Coordinator to ensure accurate gift processing and timely acknowledgements while delivering outstanding donor service. You will manage Raiser's Edge entries, maintain donor records, and generate reports for fundraising and financial reporting in a fast-paced environment.

The role requires meticulous attention to detail, strong writing and verbal communication, and the ability to handle multiple projects.

Qualifications

• Associates degree, in Business Administration, Nonprofit Management, Communications, Public Administration, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of three (3) years of experience in a professional office environment, preferably in nonprofit administration, donor services, or data management.
• Exceptional attention to detail and demonstrated success processing high volumes of data while maintaining accuracy and data integrity.
• Strong organizational, time management, and multitasking skills, with a proven ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills, including a commitment to providing outstanding customer service to donors, constituents, and colleagues at all levels.
• Sound critical thinking, problem-solving, and decision-making skills, paired with professionalism and composure in a deadline-driven environment.
• Demonstrated ability to work independently while contributing effectively as a collaborative team member.
• High level of integrity, discretion, and professionalism when handling confidential donor and organizational information.
• Proficiency in Microsoft Office Suite, Prior experience using Raiser’s Edge (preferred) or equivalent complex database
• Flexibility to work occasional evenings or weekends in support of organizational events.

Responsibilities

• Process and record all contributions in Raiser's Edge, including gifts, pledges, pledge payments, matching gifts, payroll deductions, online donations, event registrations, and stock gifts, ensuring accuracy and timely entry.
• Maintain the integrity of donor records by updating constituent information, constituent codes, notes, and gift documentation; perform ongoing database maintenance and routine data clean-up projects. Reconcile data entry by ensuring gifts, campaigns, funds, and pledges are accurately coded and documented; maintain supporting records for audit purposes and collaborate with accounting as needed.
• Prepare and produce weekly gift acknowledgements, tribute notifications, annual tax receipts, and other donor correspondence in a timely and accurate manner.
• Manage pledge lifecycle, including pledge entry, payment preferences and tracking, reminder communications, documentation of multi-year and restricted pledges, in coordination with other team members.
• Serve as a primary point of contact for donors and their financial advisors regarding gift processing, payment methods, stock transfers, tax documentation, and other donor service inquiries, providing responsive and professional customer service.
• Generate queries, reports, exports, donor lists, and gift summaries to support fundraising, stewardship, financial reporting, and portfolio management.
• Provide administrative and operational support for fundraising initiatives and events, including event preparation, day-of support, donor information management, and other duties as assigned.
• Collaborate closely with Development and Accounting staff to ensure the accurate, timely, and confidential management of donor information and gift activity.

Skills

Attention to detail

Time management

Written communication

Verbal communication

Customer service

Data management

Education

Associate degree in Business Administration or related field

Bachelor’s degree in Business Administration, Nonprofit Management, Communications or Public Administration

Tools

Raiser’s Edge

Microsoft Office Suite

Job description

Shalom Austin is seeking a Donor Services Coordinator to ensure accurate gift processing and timely acknowledgements while delivering outstanding donor service. You will manage Raiser's Edge entries, maintain donor records, and generate reports for fundraising and financial reporting in a fast-paced environment.

The role requires meticulous attention to detail, strong writing and verbal communication, and the ability to handle multiple projects.