Donor Experience & Data Coordinator

Shalom Austin; Austin (TX); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) plan company match

Paid time off

Professional development

Job summary

Shalom Austin is seeking a Donor Services Coordinator to ensure timely gift processing and accurate acknowledgements while delivering outstanding donor service. The role requires meticulous data handling, strong time management, and clear written and verbal communication in a fast-paced environment.

You will handle gifts across multiple channels, maintain donor records, and generate reports to support fundraising and financial reporting.

Qualifications

• Associates degree or equivalent; nonprofit admin experience preferred.
• 3+ years professional office experience, preferably nonprofit.
• High accuracy in data processing and data integrity.
• Strong organization, time management and multitasking abilities.
• Excellent written and verbal communication for donors and colleagues.
• Ability to work independently and in a team.
• Discretion with confidential donor information.
• Proficiency with Microsoft Office; experience with Raiser’s Edge preferred.

Responsibilities

• Process and record all contributions in Raiser's Edge, including gifts, pledges, payroll deductions, online donations, events, and stock gifts.
• Maintain donor records, update information, notes, and gift documentation; assist with audits.
• Prepare and produce weekly gift acknowledgements, tax receipts, and donor correspondence.
• Manage pledge lifecycle, payment preferences, tracking, and reminders.
• Serve as primary contact for donors and financial advisors on gift processing and tax docs.
• Generate queries, reports, exports, donor lists, and gift summaries for fundraising and reporting.
• Provide admin support for fundraising initiatives and events.
• Collaborate with Development and Accounting to protect donor information and activity.

Skills

Attention to detail

Data management

Customer service

Microsoft Office

Communication

Education

Associate degree

Bachelor’s degree

Tools

Raiser’s Edge

RENXT

Financial Edge

Luminate Online

Microsoft Office Suite

Job description

Shalom Austin is seeking a Donor Services Coordinator to ensure timely gift processing and accurate acknowledgements while delivering outstanding donor service. The role requires meticulous data handling, strong time management, and clear written and verbal communication in a fast-paced environment.

You will handle gifts across multiple channels, maintain donor records, and generate reports to support fundraising and financial reporting.