Donor Services Associate: Salesforce NPSP & Data Entry

The Marine Mammal Center; Alaska; On-site; USD 74,501,000 - 81,664,000; Full time

Benefits offered by this job

Holidays

Sick Time

Vacation

Medical

Dental

Vision

Life Insurance

Long Term Disability Insurance

401k Retirement Plan

Employee Assistance Program

Job summary

The Marine Mammal Center is seeking a Donor Services Associate to support our donor CRM and data entry, ensuring accurate gift processing and reporting. This onsite, full‑time role requires attention to detail and strong communication within the Donor Services team.

You will manage daily gift entries, generate receipts, and assist with administrative tasks, while supporting volunteer coordination and donor stewardship initiatives.

Qualifications

• Experience with Salesforce, particularly the Nonprofit Success Pack (NPSP).
• Experience with donor management and CRM data hygiene.
• Proficiency in data entry and producing donor receipts and reports.
• Familiarity with CRM imports, data migration, and data governance.

Responsibilities

• Gift Processing: daily data entry of gifts into Salesforce NPSP with accuracy.
• Administrative Support: mail, envelopes, and donor record maintenance in CRM.
• Leadership: assist with volunteer recruitment and training within Donor Services.
• Other Duties: participate in projects and process improvements; travel not required.

Skills

Salesforce NPSP

Apsona

Data entry accuracy

Donor management

CRM reporting

Education

College or associate/bachelor’s degree in administration, development, business, or related field

Tools

Salesforce NPSP

Apsona

Adobe Acrobat

SharePoint

Slack/Teams/Zoom

Job description

The Marine Mammal Center is seeking a Donor Services Associate to support our donor CRM and data entry, ensuring accurate gift processing and reporting. This onsite, full‑time role requires attention to detail and strong communication within the Donor Services team.

You will manage daily gift entries, generate receipts, and assist with administrative tasks, while supporting volunteer coordination and donor stewardship initiatives.