Donor Services Assistant

University of Utah; Salt Lake City (UT); On-site; USD 23,000 - 25,000; Full time

Job summary

PBS Utah, KUER 90.1 and Avanza 88.3 are seeking a Donor Services Assistant to join our team at PBS Utah Campus. This full-time role focuses on donor relations, processing donations, and fulfilling donor thank-you gifts.

The position requires strong customer service, basic software skills (Word, Excel, Google Suite), and reliable attendance. Occasional hybrid/remote work opportunities may be available.

Qualifications

• Associate degree or equivalent with two years of related experience; strong communication and data entry skills.
• Experience with Microsoft Word and Excel; typing 45+ WPM; ability to manage multiple tasks under deadlines.

Responsibilities

• Provide excellent customer service to donors, viewers, and listeners via phone, email, and mail.
• Process donations and update donor records in databases.
• Support donor services operations and shipping of gifts.
• Assist with in-person events and staff as needed.

Skills

Customer service

Time management

Communication skills

Typing 45+ WPM

Education

Associate's degree or equivalent

Bachelor's degree preferred

Tools

Microsoft Word

Excel

Google Suite

Job description

Donor Services Assistant

Job Summary

PBS Utah, KUER 90.1 and Avanza 88.3 are seeking a full time,40-hour per week Donor Services Assistant to join our team. This benefitted position will serve as a primary point of contact for all station donors, viewers, and listeners and the primary employee responsible for fulfilling donor thank you gifts. The position responsibilities include, but are not limited to, providing excellent customer service to audience members inquiring about programming and donors with questions about their membership, processing donations, providing technical support for PBS Utah Passport streaming service, station apps, and other methods of program distribution, utilizing databases to access and update member accounts, entering donations and pulling reports. Assist in promptly responding to phone calls, emails and incoming and outgoing postal mailings to members. Package and ship both physical and digital thank you gifts for station donors and communicate with donors about any potential thank you gift issues or delays. Assist with organization and management of in-house merchandise and shipping supplies. May assist with additional fundraising activities. PBS Utah, KUER and Avanza 88.3 share a commitment to make all Utah communities feel appreciated and connected. This commitment is foundational to our public service missions. Going back to the language of the Public Broadcasting Act of 1967, "It is in the public interest to encourage the development of programming that involves creative risks and that addresses the needs of unserved and underserved audiences." That means reaching everyone in the state is central to our success and the trust we have with Utahns. Our ideal candidate works as a trusted team member, interfacing with the communities we serve in an engaging and positive manner. Options for occasional hybrid/remote work are possible with this position.

Responsibilities

• Provide excellent customer service to station's audience and members via phone calls, email, direct mail and in-person communications
• Work closely with station staff to answer inquiries about programming and troubleshoot reception and/or technical issues
• Work with new software, Excel, Word and Google docs.
• Provide support and assistance to the PBS Utah Donor Services office by processing, and updating member donations and records
• Work closely with the Utah Public Media development team to handle other responsibilities within the Donor Services department
• May be asked to help participate to staff in-person events for the station.
• Be knowledgeable about all three stations programs and schedule
• Be prompt and consistent with attendance, punctuality, and assignment completion
• Follow all University of Utah charitable guidelines to ensure proper handling of donors, data integrity, and PCI Compliance
• This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required:

Nearly Continuously: Office environment

Physical Requirements and Level of Frequency that may be required:

Nearly Continuously: Sitting, hearing, listening, talking
Often: Repetitive hand motion (such as typing), walking
Seldom: Bending, reaching overhead

Minimum Qualifications

Associate's degree in a related field, or equivalency (one year of education can be substituted for two years of related work experience), plus two years of related experience required; ability to use logic and reasoning to prioritize tasks; computer skills including word processing, spreadsheet software, and/or database software preferred; demonstrated human relation and effective communication skills also required.
Bachelor's degree in a related field may be preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Department Specific Qualifications

• Word processing, data entry, and/or customer service experience.
• Experience with Microsoft Office applications such as Word and Excel.
• Experience with Google Suite.
• Efficient typing skills and speed (45+ WPM).
• High level of professional courtesy and communication skills
• Ability to use time and resources effectively and efficiently.
• Must be able to work under pressure and meet deadlines.
• Lifting up to 30Ibs, carting up to 200 lbs.
• Applicants must demonstrate the potential ability to perform the essential functions of the
• Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Excellent verbal and written communication skills.
• Spanish or other second language preferred.
• Professional experience related to database management and customer service
• Non-profit experience preferred.

Requisition Number: PRN46355B

Full Time or Part Time? Full Time

Work Schedule Summary: Monday-Friday 9:00 am-5:00 pm.

Department: 00334 - PBS Utah

Location: Campus

Pay Rate Range: $17 - $18.50

Close Date: 12/30/2026

Open Until Filled: