Donor Services Assistant

Utah; Salt Lake City (UT); Hybrid; USD 35,000 - 38,000; Full time

Job summary

PBS Utah, KUER 90.1 and Avanza 88.3 seek a full-time Donor Services Assistant to handle donor interactions, donations, and gift fulfillment. Responsibilities include customer service, processing donations, and supporting digital services and events.

Ideal candidate will manage donor records, assist with merchandise logistics, and help ensure timely communication with donors while upholding privacy and PCI guidelines.

Qualifications

• Associate degree in a related field or equivalent experience.
• Two years of related experience required; strong organization and communication skills.
• Bachelor’s degree may be preferred.

Responsibilities

• Provide excellent customer service to donors and audience members via multiple channels.
• Process donations and update donor records in databases.
• Support PBS Utah Passport streaming service and station apps troubleshooting.
• Prepare and ship donor thank you gifts, both physical and digital.
• Assist with mailing, events, and in-house merchandise organization.
• Adhere to data handling, PCI compliance, and university guidelines.

Education

Associate degree

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Google Suite

Job description

Details

Open Date 09/30/2026

Requisition Number PRN46355B

Job Title Program Assistant

Working Title Donor Services Assistant

Career Progression Track C

Track Level

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday-Friday 9:00 am-5:00 pm.

VP Area President

Department 00334 - PBS Utah

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $17 - $18.50

Close Date 12/30/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

PBS Utah, KUER 90.1 and Avanza 88.3 are seeking a full time, 40-hour per week Donor Services Assistant to join our team. This benefitted position will serve as a primary point of contact for all station donors, viewers, and listeners and the primary employee responsible for fulfilling donor thank you gifts.

The position responsibilities include, but are not limited to, providing excellent customer service to audience members inquiring about programming and donors with questions about their membership, processing donations, providing technical support for PBS Utah Passport streaming service, station apps, and other methods of program distribution, utilizing databases to access and update member accounts, entering donations and pulling reports. Assist in promptly responding to phone calls, emails and incoming and outgoing postal mailings to members. Package and ship both physical and digital thank you gifts for station donors and communicate with donors about any potential thank you gift issues or delays. Assist with organization and management of in-house merchandise and shipping supplies. May assist with additional fundraising activities.

PBS Utah, KUER and Avanza 88.3 share a commitment to make all Utah communities feel appreciated and connected. This commitment is foundational to our public service missions. Going back to the language of the Public Broadcasting Act of 1967, “It is in the public interest to encourage the development of programming that involves creative risks and that addresses the needs of unserved and underserved audiences.” That means reaching everyone in the state is central to our success and the trust we have with Utahns.

Our ideal candidate works as a trusted team member, interfacing with the communities we serve in an engaging and positive manner.

Options for occasional hybrid/remote work are possible with this position.

Responsibilities

• Provide excellent customer service to station’s audience and members via phone calls, email, direct mail and in-person communications
• Work closely with station staff to answer inquiries about programming and troubleshoot reception and/or technical issues
• Work with new software, Excel, Word and Google docs.
• Provide support and assistance to the PBS Utah Donor Services office by processing, and updating member donations and records
• Work closely with the Utah Public Media development team to handle other responsibilities within the Donor Services department
• May be asked to help participate to staff in-person events for the station.
• Be knowledgeable about all three stations programs and schedule
• Be prompt and consistent with attendance, punctuality, and assignment completion
• Follow all University of Utah charitable guidelines to ensure proper handling of donors, data integrity, and PCI Compliance
• This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required:

Nearly Continuously: Office environment

Physical Requirements and Level of Frequency that may be required:

Nearly Continuously: Sitting, hearing, listening, talking

Often: Repetitive hand motion (such as typing), walking

Seldom: Bending, reaching overhead

Minimum Qualifications

Associate’s degree in a related field, or equivalency (one year of education can be substituted for two years of related work experience), plus two years of related experience required; ability to use logic and reasoning to prioritize tasks; computer skills including word processing, spreadsheet software, and/or database software preferred; demonstrated human relation and effective communication skills also required.

Bachelor’s degree in a related field may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Department Specific Qualifications:

• Word processing, data entry, and/or customer service experience.
• Experience with Microsoft Office applications such as Word and Excel.
• Experience with Google Suite.
• Efficient typing skills and speed (45+ WPM ).
• High level of professional courtesy and communication skills
• Ability to use time and resources effectively and efficiently.
• Must be able to work under pressure and meet deadlines.
• Lifting up to 30Ibs, carting up to 200 lbs.
• Applicants must demonstrate the potential ability to perform the essential functions of the
• Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Excellent verbal and written communication skills.
• Spanish or other second language preferred.
• Professional experience related to database management and customer service
• Non-profit experience preferred.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the:University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

**https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.