DONOR ROOM RECEPTIONIST (NORMAN, OK)

Our Blood Institute; Norman (OK); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long term disability

401(k)

Paid time off

Tuition reimbursement

Holiday pay

Job summary

Coffee Memorial Blood Center Inc is seeking an efficient team member in Norman, OK to manage donor registration and greet visitors with a friendly, professional attitude. You will answer phones, assist donors, and support staff to ensure a smooth center experience.

The role emphasizes customer service, calm communication, and proficient computer use, including MS Office, with varied shifts including weekends.

Qualifications

• High school diploma or equivalent.
• Outstanding customer service skills.
• Calm and pleasant demeanor with upset individuals.
• Proficient computer skills, including Microsoft Office.
• Strong keyboarding and multi-line phone system skills.
• Good critical thinking for sound judgment.

Responsibilities

• Maintain a pleasant and welcoming attitude for all individuals who present in the donor center.
• Answering phones.
• Greet and register all donors via appropriate SOP and data systems.
• Greet and sign in all visitors to OBI, notifying appropriate staff.
• Provide pleasant communication to waiting donors letting them know approximate wait times, thanking them for their patience.
• Properly stock and maintain the canteen area including promotional items.
• Administrative support for center supervisor as needed.

Skills

Customer service

Calm under pressure

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

START YOUR CAREER WHILE SAVING LIVES

Location: Norman, OK

Pay: $13.00 an hour or based on education and/or experience plus shift/weekend differential; $500 bonus after 6 months and $1,000 bonus after 1 year!

Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc.

Days and Hours: Varied to include weekends (Full Time)

Position

Efficiently manage the donor registration process as well as track all guests/visitors to Institute facility, ensuring that each person is greeted in a friendly and professional manner.

Qualifications

• High school diploma or equivalent
• Outstanding customer service skills
• Ability to maintain a calm and pleasant attitude when dealing with upset individuals
• Full knowledge of computers and software, including Microsoft Office products
• Great keyboarding skills as well as ability to handle multi-line phone system
• Good critical thinking skills that would allow for good judgment calls when necessary

Primary Responsibilities

• Maintain a pleasant and welcoming attitude for all individuals who present in the donor center.
• Answering phones.
• Greet and register all donors via appropriate SOP and data systems.
• Greet and sign in all visitors to OBI, notifying appropriate staff.
• Provide pleasant communication to waiting donors letting them know approximate wait times, thanking them for their patience.
• Properly stock and maintain the canteen area including promotional items.
• Administrative support for center supervisor as needed.