Donor Center Guest Services Specialist

Coffee Memorial Blood Center Inc; Norman (OK); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

Long-term disability

401(k)

Paid time off

Tuition reimbursement

Holiday pay

Job summary

Coffee Memorial Blood Center Inc. in Norman, OK, is hiring to manage donor registration and visitor flow, ensuring everyone is greeted professionally and processed efficiently.

You will handle donor sign-in, answer phones, and provide timely updates while supporting center staff and visitors. The role emphasizes exceptional customer service and reliable data entry in a fast-paced donor center environment.

Qualifications

• High school diploma or equivalent.
• Outstanding customer service skills.
• Ability to maintain a calm and pleasant attitude when dealing with upset individuals.
• Proficiency with computers and software, including Microsoft Office products.
• Strong keyboarding skills and comfortable with a multi-line phone system.
• Strong judgment and decision-making abilities.

Responsibilities

• Maintain a pleasant and welcoming attitude for all individuals who present in the donor center.
• Answering phones.
• Greet and register all donors via SOP and data systems.
• Greet and sign in all visitors to OBI, notifying appropriate staff.
• Provide pleasant communication to waiting donors with estimated wait times and appreciation for patience.
• Stock and maintain the canteen area including promotional items.
• Administrative support for center supervisor as needed.

Skills

Customer service

Calm under pressure

MS Office

Phone system

Multitasking

Judgment calls

Education

High school diploma

Job description

Coffee Memorial Blood Center Inc. in Norman, OK, is hiring to manage donor registration and visitor flow, ensuring everyone is greeted professionally and processed efficiently.

You will handle donor sign-in, answer phones, and provide timely updates while supporting center staff and visitors. The role emphasizes exceptional customer service and reliable data entry in a fast-paced donor center environment.