Donor Response Supervisor — Compassionate Impact Leader

Samaritan's Purse; North Wilkesboro (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

On-site Medical Clinic (staff and depd

Medical, prescription, dental & vision

Flexible Spending Account (FSA)

Long-term and Short-term disability

Paid Family Medical Leave

Term Life Insurance

401(k) retirement savings plan

10 paid holidays

12 vacation/personal days

10 sick days

Job summary

Samaritan's Purse in North Wilkesboro, NC, seeks a Donor Response Supervisor to lead our Donor Ministries team. You will oversee day-to-day activities of representatives and seasonal staff, and ensure high-quality donor interactions.

The role requires a bachelor's degree with five years of management experience, strong customer service, and solid communications skills. You will schedule staffing, monitor call quality, and support a culture of compassionate ministry.

Qualifications

• Bachelor's degree plus five years of management experience or equivalent.
• Exceptional customer service skills.
• Oral and written communication skills.
• Basic computer skills including Microsoft Office.

Responsibilities

• Supervise day-to-day activities of representatives and seasonal associate staff.
• Receive and resolve escalated calls from within the team.
• Build a healthy culture and unity among the team.
• Manage and schedule staffing to ensure optimal coverage throughout the year.
• Monitor and audit the quality of phone calls, emails, and written correspondence.

Skills

Leadership

Customer service

Communication

Initiative

Team management

Education

Bachelor's degree with 5 years management experience

Biblical Studies (12 credit hours preferred)

Tools

Microsoft Office

Job description

Samaritan's Purse in North Wilkesboro, NC, seeks a Donor Response Supervisor to lead our Donor Ministries team. You will oversee day-to-day activities of representatives and seasonal staff, and ensure high-quality donor interactions.

The role requires a bachelor's degree with five years of management experience, strong customer service, and solid communications skills. You will schedule staffing, monitor call quality, and support a culture of compassionate ministry.