Donor Relations & Stewardship Coordinator

Central Texas Food Bank; Austin (TX); In loco; USD 52.000 - 78.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision

Disability insurance

Life insurance

403(b) retirement with 5% match

Telemedicine

Employee assistance program

Paid time off & holidays

On-site gym (ATX)

Garden seating area

Texas Mother-Friendly Workplace

Best Place for Working Parents

Descrizione del lavoro

The Central Texas Food Bank is seeking a Community Investment Coordinator to strengthen donor relations and support fundraising initiatives across direct mail, donor recognition, and stewardship programs.

You will respond to donor inquiries, maintain donor data in our CRM, create engaging communications, and help coordinate events, while collaborating with the Resource Development team to advance the organization's mission in a donor-centered culture.

Competenze

• Bachelor’s degree or equivalent experience.
• At least one year of fundraising experience or equivalent relevant experience.
• Prior experience in a customer service role, strong customer service skills, and a welcoming, professional approach to working with donors.
• Excellent written, verbal, and interpersonal communication skills.
• Excellent attention to detail and a commitment to accuracy in communications, donor records, and reports.
• Strong organizational skills, including the ability to manage competing priorities, meet deadlines, and follow projects through to completion.
• Ability to work independently with limited supervision, exercise sound judgment, and maintain confidentiality.
• Ability to collaborate effectively and communicate progress, questions, and potential delays.
• Consistent reliability in providing assigned phone and email coverage during business hours and responding promptly to donor inquiries.
• Proficiency in Microsoft Word, Excel, and Outlook; experience with donor databases or other CRM systems and Canva is a plus.

Mansioni

• On assigned days, serve as an initial point of contact for donors contacting the Resource Development department. Respond promptly and professionally to inquiries, accept contributions over the phone, update donor information, and connect donors with other staff members as needed.
• Coordinate assigned donor engagement initiatives, such as direct mail programs, donor recognition programs, and stewardship efforts. Responsibilities include project coordination, content creation, and evaluation of program effectiveness.
• Develop and maintain engaging content for donor communications, including acknowledgement letters, newsletters, and automated responses, to sustain and strengthen donor relationships.
• Assist with planning, coordinating, and carrying out donor events, including follow-up activities that support a positive experience for participants.
• Maintain and update the individual giving communications calendar. Collaborate with internal teams and external vendors to coordinate activities, meet deadlines, and support donor engagement.
• Develop and maintain FAQs and standard operating procedures for donor inquiries and engagement activities to ensure a consistent, effective donor experience.
• Assist with gathering data and preparing reports to track program results and progress toward team goals.
• Support CTFB's mission, vision, values, and culture.
• Perform additional duties as necessary and/or requested.

Conoscenze

Customer service

Communication skills

Attention to detail

Organizational skills

Independent work

Team collaboration

CRM experience

Microsoft Office

Canva

Formazione

Bachelor’s degree or equivalent experience

Strumenti

CRM systems

Canva

Microsoft Word/Excel/Outlook

Descrizione del lavoro

The Central Texas Food Bank is seeking a Community Investment Coordinator to strengthen donor relations and support fundraising initiatives across direct mail, donor recognition, and stewardship programs.

You will respond to donor inquiries, maintain donor data in our CRM, create engaging communications, and help coordinate events, while collaborating with the Resource Development team to advance the organization's mission in a donor-centered culture.