Donor Relations Specialist: Impactful Donor Experience

Vitalant; Chicago (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K + 5% company match

Tuition assistance up to $5k per year

Free basic life and AD&D insurance

Free short-and-long-term disability保险

Paid time off

Employee Resource Groups

Recognition and perks

Job summary

Vitalant is seeking a Donor Relations Specialist to support our life-saving mission by greeting donors, educating them on donation procedures, and helping ensure donor comfort at local donation centers. The role emphasizes exceptional customer service and a commitment to community health in Chicago.

Your daily work includes answering donor questions, scheduling future donations, and participating in donor program improvements.

Qualifications

• High School Diploma or GED required.
• One year of customer service experience required.

Responsibilities

• Assist donor services staff by addressing donor questions and monitoring donor wait times.
• Retain current donors by scheduling their next donation appointment.
• Educate donors on additional collection techniques to optimize donation opportunities.
• Administer customer service and marketing survey to donors.
• Review and enhance frequent donor programs and collection technologies to optimize donation opportunities.

Skills

Customer service

Education

High School Diploma or GED

Job description

Vitalant is seeking a Donor Relations Specialist to support our life-saving mission by greeting donors, educating them on donation procedures, and helping ensure donor comfort at local donation centers. The role emphasizes exceptional customer service and a commitment to community health in Chicago.

Your daily work includes answering donor questions, scheduling future donations, and participating in donor program improvements.