Donor Relations & Membership Specialist

KSPS Public Television; Spokane (WA); Hybrid; USD 44,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401(k) plan

Paid vacation

Paid holidays

Job summary

KSPS PBS is seeking a meticulous Membership & Donor Services Specialist to manage donor records, process contributions, and serve as the primary contact for members. This non-exempt, in-office role supports sustaining KSPS’s mission with accurate data handling and proactive donor communication.

You will collaborate across teams, maintain the donor CRM Allegiance, coordinate pledge drives, and help optimize donor experience while upholding PCI and data security standards.

Qualifications

• Excellent customer service and communication skills
• Demonstrated proficiency with CRM systems or similar database software
• Strong verbal and written communication skills with ability to interact professionally with diverse audiences
• Excellent organizational skills and ability to manage multiple priorities simultaneously
• High accuracy with data entry and attention to detail
• Proficient with Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace
• Professional demeanor, discretion with confidential information, and commitment to excellent customer service
• Preferred Qualifications: nonprofit, educational, media, or public broadcasting experience
• Knowledge of donation processing, gift tracking, and donor database management
• Experience with membership management systems or donor management platforms

Responsibilities

• Process, record, and acknowledge charitable contributions by check, credit card, EFT, and other methods
• Serve as a primary point of contact for members via phone, email, mail, and other channels
• Maintain accurate donor records in the donor CRM, Allegiance
• Support Sustainer program by maintaining recurring gifts and addressing payment issues
• Resolve payment issues and update donor information
• Prepare daily deposits, reconcile donation activity, and assist with chargebacks
• Assist with pledge drives and fundraising campaigns
• Support volunteers and cross-department projects
• Maintain confidentiality of donor financial information and follow PCI DSS
• Participate in continuous improvement of donor experience and communications

Skills

Customer service

CRM proficiency

Verbal communication

Written communication

Organizational skills

Data entry

Microsoft Office / Google Workspace

Education

High school diploma or equivalent

Tools

CRM systems

Donor management platforms

Microsoft Office

Google Workspace

Job description

KSPS PBS is seeking a meticulous Membership & Donor Services Specialist to manage donor records, process contributions, and serve as the primary contact for members. This non-exempt, in-office role supports sustaining KSPS’s mission with accurate data handling and proactive donor communication.

You will collaborate across teams, maintain the donor CRM Allegiance, coordinate pledge drives, and help optimize donor experience while upholding PCI and data security standards.