Donor Relations Associate, Passport & Member Services

Kqed Inc; San Francisco, Northern (CA, KY); Hybrid; USD 47,000 - 56,000; Full time

Job summary

KQED Inc seeks a Donor Relations Associate to support Passport and Ambassador benefits, coordinating membership communications and donor services. This hybrid SF-based role works between HQ and remote settings, reporting to Membership Experience management, with duties including inbox/phone oversight and donor communications.

Ideal candidates will have strong written and verbal communication, customer service orientation, and proficiency with Microsoft Office; familiarity with donor programs and

Qualifications

• Excellent oral and written communication skills.
• Openness to learning new processes, programs, and skills to deliver high-quality customer service.
• Confidence to ask questions and request training when needed.
• Ability to manage difficult situations with tact and diplomacy.
• Proven track record of collaborating with others to problem-solve and create effective solutions.
• Ability to multitask, collaborate, and prioritize work in a fast-paced environment.
• Experience interacting with external vendors and internal teams within the Membership Department.
• Experience with Microsoft Office Suite including Outlook, Excel and Word.

Responsibilities

• Lead staff person overseeing the Ambassador inbox and phone hotline.
• Ensure consistent and timely fulfillment of benefits, with focus on PBS Passport streaming service and Ambassador-level benefits.
• Record responses to campaigns designed to acquire and upgrade members to Ambassador level via direct mail and email.
• Serve as primary responder to messages via peer-to-peer texting.
• Update member biographical information and communication preferences in the database.
• Process new membership gifts and membership changes (credit card, check, EFT).
• Maintain a daily three-hour member service phone shift addressing inquiries via phone or email.
• Provide backup for after-hours events and community engagement tabling as needed.

Skills

Excellent communication

Multitasking

Customer service

Team collaboration

Problem solving

Adaptability

Microsoft Office (Outlook/Excel/Word)

Tools

Microsoft Outlook

Excel

Word

ROI Solutions

Job description

KQED Inc seeks a Donor Relations Associate to support Passport and Ambassador benefits, coordinating membership communications and donor services. This hybrid SF-based role works between HQ and remote settings, reporting to Membership Experience management, with duties including inbox/phone oversight and donor communications.

Ideal candidates will have strong written and verbal communication, customer service orientation, and proficiency with Microsoft Office; familiarity with donor programs and