Donor Experience & Membership Specialist

KSPS PBS; Spokane (WA); On-site; USD 44,000 - 49,000; Full time

Benefits offered by this job

Medical insurance for employees with/‑

Employer-paid dental insurance with/‑

Employer-paid life insurance

Employer-paid disability coverage

401(k) with employer contribution

Paid vacation

Paid Sick Leave

Up to 12 paid holidays annually

Job summary

KSPS PBS is seeking a meticulous Membership & Donor Services Specialist in Spokane, WA to manage donor records and respond to inquiries, ensuring accurate processing of contributions. This non-exempt, in-office role supports Sustainer programs and donor experience with strong data integrity and customer service.

You will coordinate gift processing, deposits, and communications while maintaining confidentiality and collaborating across departments to improve donor services and engagement.

Qualifications

• High school diploma or equivalent with customer service or administrative experience.
• Experience in nonprofit, educational, media, or public broadcasting environments is a plus.
• Knowledge of donation processing and donor database management is beneficial.

Responsibilities

• Process, record, and acknowledge charitable contributions by various payment methods.
• Serve as contact point for members via phone, email, mail, and other channels.
• Maintain donor records in the donor CRM (Allegiance).
• Support Sustainer program and recurring gifts; address payment issues and donor churn.
• Prepare daily deposits and reconcile donation activity; assist with chargebacks and processor reviews.
• Assist with pledge drives and fundraising campaigns; support volunteers and cross-department projects.
• Maintain confidentiality of donor financial information and follow PCI DSS.

Skills

Customer service

CRM proficiency

Communication skills

Data entry accuracy

Organizational skills

Microsoft Office / Google Workspace

Education

High school diploma or equivalent

Tools

Allegiance CRM

Microsoft Office Suite

Google Workspace

Job description

KSPS PBS is seeking a meticulous Membership & Donor Services Specialist in Spokane, WA to manage donor records and respond to inquiries, ensuring accurate processing of contributions. This non-exempt, in-office role supports Sustainer programs and donor experience with strong data integrity and customer service.

You will coordinate gift processing, deposits, and communications while maintaining confidentiality and collaborating across departments to improve donor services and engagement.