Donor Operations Specialist

Penn State University; University Park (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

75% tuition discount

Full benefits package

Job summary

Penn State University is seeking an Advancement Services Representative in support of Donor and Member Services. This role deposits cash payments, applies funds, reconciles accounts and maintains donor and member records, ensuring accuracy of pledge, gift, and membership data.

You will work with multiple departments, handle monthly pledge reminders, process charitable contributions and memberships, and help improve data quality and system processes while upholding compliance and audit readiness.

Qualifications

• Associate Degree and 2+ years of relevant experience; or an equivalent combination of education and experience.
• Audit and bookkeeping experience with strong attention to detail.
• Ability to work independently and as part of a team while maintaining accuracy.
• Commitment to inclusive and respectful environment for all students and colleagues.

Responsibilities

• Deposit cash payments and apply monies to appropriate allocations.
• Reconcile accounts to ensure accurate balances and donor records.
• Modify donor and member records; verify pledge, gift, and memberships.
• Monitor university Gifts Account receipts and maintain backup information.
• Administer chargeback, refund, and void processes; handle tax-related contributions.
• Process charitable contributions, alumni memberships, and related donor data.
• Support data quality improvements and assist with system/process testing.

Skills

Attention to detail

Organizational skills

Interpersonal communication

Auditing and bookkeeping

Self-motivation

Teamwork

Professional development

Inclusion and belonging

Education

Associate Degree

Job description

Penn State University is seeking an Advancement Services Representative in support of Donor and Member Services. This role deposits cash payments, applies funds, reconciles accounts and maintains donor and member records, ensuring accuracy of pledge, gift, and membership data.

You will work with multiple departments, handle monthly pledge reminders, process charitable contributions and memberships, and help improve data quality and system processes while upholding compliance and audit readiness.